Resort Trolley Driver [FTS] - Dollywood's DreamMore Resort & Spa - Full Time Seasonal

Resort Trolley DriverThe Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.Summary of Essential Functions and ResponsibilitiesGreets guests and initiate friendly interactionProvides Guest excellence, which exceeds expectationsEffectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implementedReacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as requiredEffectively performs in the role of Resort Trolley Driver to include (but not limited to): Transporting Guests via Trolley in a safe and efficient mannerVisually observes surroundings to identify potential safety hazardsCleans and organizes conveyance daily to present professional appearanceCommunicates calmly, clearly, and professionally with Guests and HostsAssists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbsAssists Guests with the loading/unloading of ECV's, wheelchairs, and strollersCompletes daily written reports and turn in any necessary paperwork to Parking PICOperates vehicles/work each position in all weather conditionsMaintains a sense of urgency toward area of operation to reduce Guest wait timeUses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar itemsAssists with other areas in parking as needed/requested by ManagementWears and maintains a themed costume issued by DollywoodPerforms special projects as directed by ManagementAttends all required Training Classes and MeetingsComplies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all timesVerbally communicates and enforces Safety rulesVisually observes Guest actions during operation to prevent safety hazardsInitiates friendly interaction with guestsWorks varying hours and at different areas when neededMaintains confidentiality at all timesFollows all safety standards to include reporting any violation of standardsEducation and Experience RequiredMust be at least 21 years of ageMust be able to drive all motor vehicles used in operations - trolley, shuttle van, and truckMust have valid Tennessee Commercial Driver's License with a Passenger Endorsement and proof of auto liability insuranceMay be required to provide a copy of personal driving record from home stateMust have less than three (3) traffic violations on record in the last three (3) yearsMust not have a DUI conviction in the past 15 years on recordMust submit and pass a pre-employment DOT Certified Drug and Alcohol ScreeningAbility to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving recordOffers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record checkKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedAbility to memorize safety standards & scripted materialMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsAble to comprehend instructions and retain informationAble to be flexible to handle frequent changes in prioritiesAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAbility to move about and react quickly in emergency situationsAble to tolerate fast pace of job responsibilities during times of high-volume attendanceAble to operate a fire extinguisherAble to tolerate detergents and chemicalsMust be willing to perform other work functions as assignedPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoorsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methodsAble to sit, stand or walk for long/short periods of timeAble to work in a small, confined areaAble to push and/or pullAble to bend at the waist and knees for long periods of timeThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.