Sr. Customer Services Coordinator

Sr. Customer Services CoordinatorSupermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!Essential Duties and Responsibilities:Process product returns and conduct product failure analysisEnsure a high level of customer service is delivered to all customersHandle the day-to-day RMA Receiving activitiesAnswers telephone calls promptly and responds to customer's requests, inquiries and complaints in a respectful caring mannerWarranty verification for customers to meet RMA service requirementsVerifies and investigates into customer's complaints and drive for resolution in a timely manner for improvementManages customer escalations on the highest priority and work with internal teams for solutionsResponsible for setting realistic customer expectations, and meeting or exceeding these expectationsFollow up on RMA backlogs and outstanding to meet schedule commitment to customersParts fulfillment and support, repair charges processing and order confirmationQualifications:Minimum of 5 year of experience in Customer Service or related fields preferredExcellent in written, interpersonal communications and organization skillsStrong customer service, ethics and ability to be empathetic and accept ownershipDetail oriented with excellent time managementAbility to Multi-task with minimum supervision and meet established deadlinesIndependent person who also is a strong team playerExperience in a fast-paced environmentProficient with MS Office applications with a strong emphasis on Excel and OutlookPrior experiences handling small parts component is a plusAssociate degree is preferredSalary Range $28.00/hr - $33.00/hr The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.