Customer Service Representative

Customer Service RepresentativeOur client, a social services organization dedicated to supporting community well-being, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting program applicants and recipients. The ideal candidate will have excellent communication skills, compassion, and a strong work ethic, which will align successfully in the organization.Job Title: Customer Service RepresentativeLocation: East Hartford, CTPay Range: $21Shift: Monday - Friday (8:00 AM to 4:30 PM), Weekends OFF!What's the Job?Answer inbound calls from program applicants and recipients related to social service programs.Accurately document all interactions with callers to ensure proper record-keeping.Follow scripts to ensure adherence to established procedures and provide consistent service.Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.Communicate trends in caller questions and concerns to call center leadership for continuous improvement.What's Needed?Must be at least 18 years of age or older.High School Diploma or equivalent; associate degree or higher can be substituted for experience.Minimum of six months experience in a call center environment or related customer service role.Ability to pass a 30 WPM typing test and background check, including a drug test.Excellent verbal and written communication skills, with the ability to handle sensitive information professionally.What's in it for me?Full-time employment with a reputable organization.Paid training to prepare you for success in your role.Structured work schedule with weekends off, promoting work-life balance.Supportive work environment focused on growth and development.Opportunity to make a positive impact in the community by assisting those in need.Upon completion of waiting period associates are eligible for:Medical and Prescription Drug PlansDental PlanSupplemental Life InsuranceShort Term Disability Insurance401(k)