Customer Service Representative

Now Hiring – Customer Service RepresentativePrecision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.What You Will Do:Answer incoming customer calls and provide exceptional customer serviceSchedule service appointments and coordinate technician dispatchingRespond to customer inquiries regarding services, appointments, and account informationMaintain accurate customer records and update information within company software systemsConfirm appointments and communicate scheduling updates with customersAssist customers with service requests, concerns, and follow-up communicationsWork closely with technicians, dispatchers, and management to ensure a seamless customer experienceHandle a high volume of inbound and outbound calls professionally and efficientlyProcess customer information, service agreements, and other administrative documentationResolve customer concerns with professionalism and a solution-oriented approachSupport office operations and administrative tasks as neededMaintain a positive, professional attitude while representing the companyWhat You Will Bring:2+ years of customer service, call center, dispatching, or administrative experience preferredStrong verbal and written communication skillsExcellent customer service and problem-solving abilitiesAbility to multitask and remain organized in a fast-paced environmentStrong attention to detail and accuracy when handling customer informationProficiency with computers, Microsoft Office, and CRM or scheduling softwareAbility to work independently and collaboratively as part of a teamProfessional appearance and positive, can-do attitudeExperience with ServiceTitan, Nexstar, or similar home service software is a plusSuccessfully complete our screening process, including assessments, interviews, background checks, and drug screeningBenefits:Health Coverage:Employer-paid medical, dental, and vision plan optionsInsurance:Life, AD&D, and long-term disability included; optional short-term and gap coverageSavings Accounts:FSA and HSA contribution optionsRetirement:401(k) available upon hire with employer match; Traditional and Roth optionsTime Off & Perks:Paid time off and holidaysPaid parental leaveGrowth and Training Opportunities:Ongoing training and developmentPrecision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.