Salesforce Business Analyst

Salesforce Business AnalystFull-TimeOnsite 4x a week in Downtown HoustonBusiness & Stakeholder Management· Work closely with business stakeholders, Product Owners and Value Stream Leads to understand business needs and objectives.· Act as the onsite functional point of contact for Salesforce-related requirements, enhancements and production issues.· Facilitate requirement discussions, workshops and solution walkthroughs.· Proactively identify process improvement, automation and Salesforce optimization opportunities.· Translate business problems into clear Salesforce business and functional requirements.Requirements & Backlog Management· Create detailed BRDs, functional requirements, user stories and acceptance criteria.· Ensure requirements clearly articulate business objective, business value, process impact and expected outcome.· Own functional clarification of stories through grooming and development.· Identify dependencies, assumptions, risks and gaps early.· Work with Product Owners to prioritize backlog based on business value, urgency and risk.· Ensure stories are sufficiently detailed and functionally validated before technical development.Salesforce Functional Expertise· Strong understanding of Salesforce capabilities across Sales Cloud and/or Service Cloud.· Good understanding of standard Salesforce functionality, configuration and platform capabilities.· Ability to evaluate whether a requirement can be addressed through configuration, Flow, automation, customization or integration.· Understand Salesforce data models, objects, relationships, security, reports/dashboards and integrations.· Experience working with Salesforce releases, enhancements, defects and production support.Agile Delivery & MSP Responsibilities· Participate in backlog refinement, sprint planning, daily discussions, demos and retrospectives.· Conduct functional pre-grooming and ensure open business questions are resolved before technical grooming.· Work closely with offshore developers, Tech Leads, Architects and QA teams.· Provide functional clarification during development and testing.· Support UAT planning, execution and business sign-off.· Support release planning and production readiness.· Participate in incident/problem management for business-critical Salesforce issues.Required Skills· 6-10+ years of experience as a Business Analyst, preferably in Salesforce environments.· Strong hands-on functional knowledge of Salesforce.· Experience with Sales Cloud and/or Service Cloud.· Strong experience in requirements gathering, BRD/FRD creation and user-story writing.· Excellent understanding of Agile/Scrum methodologies.· Strong experience with Jira and/or similar backlog-management tools.· Experience with UAT, acceptance criteria and business sign-off.· Strong stakeholder management and communication skills.· Ability to work independently with US-based business and IT stakeholders.· Experience working with offshore development/support teams.· Strong analytical, problem-solving and documentation skills.