Remote Assistance Operator (AM and PM Shift Options)

About Avride

Avride is a U.S.-based autonomous vehicle startup headquartered in Austin TX with additional R&D hubs around the world. Our company develops and operates both autonomous cars and delivery robots that share technologies and mutually benefit from each others advancementsa unique approach in the industry. Since 2017 Avride has been building expertise in autonomous technologies to create solutions that address current needs and anticipate future demands.

About the Role

As aRemote Assistance Operator youll play an important role in supporting our autonomous vehicle fleet as we continue the transition toward fully driverless operations. Youll work onsite at ourstate-of-the-art Remote Operations Center in North Austin a modern tech-forward workplace with amenities including an onsite lunchroom stocked with snacks and refreshments and complimentary coffee service.

Working from a dedicated computer workstation alongside a team of Remote Assistance Operators youll monitorlive video feeds and real-time data from autonomous vehicles operating on public roads. Youll maintain awareness of vehicle activity identify situations that may require human assistance and troubleshoot or escalate technical and operational issues as they arise. Youll also document interventions and unusual events and assist with post-incident reviews.

Available Shifts:

Expected Pay Amount: $25.00 USD Per Hour

Available Shifts:

• AM shift: 5:30am - 2:00pm Tuesday-Saturday
• AM shift: 6:00am - 3:00pm Saturday-Wednesday
• PM shift: 2:30pm - 11:30pm Wednesday-Sunday
• PM shift: 2:30pm - 11:30pm Tuesday-Saturday
• PM shift: 3:30pm - 12:00am Friday-Tuesday

What Youll Do

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time (Notion/Google Sheets).
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

What Youll Need

• 1 year of experience in a live operations environment such as autonomous vehicle fleet operations teleoperations dispatch systems monitoring or a similar real-time role
• Experience troubleshooting technical issues and documenting escalations
• Comfortable monitoring live camera feeds or system data to identify and respond to issues in real time
• Experience using Jira YouTrack or similar ticketing systems
• Basic understanding of U.S. traffic laws and right-of-way rules
• Clean driving record
• Strong written communication organizational skills and attention to detail

Nice to Have

• Hands-on experience in autonomous vehicles robotics or transportation technology
• Familiarity with AV data annotation triage or AI training workflows
• Technical background in robotics automotive/EV systems avionics IT/network operations or military UAV operations
• Experience participating in Root Cause Analysis (RCA) or incident post-mortem reviews

Where Youll Work:

• On-site work from the Remote Operations Center in Austin TX
• Rotating shifts including weekends
• Availability for both morning and evening shifts required (schedule flexibility preferred)

Benefits:

• Pre-tax commuter benefits
• Employer Subsidized Healthcare Benefits thru our 3rd party employer of record partner
• Flexible Spending Account for healthcare-related costs
• Short and long-term disability and life insurance thru our 3rd party employer of record partner
• 401k package

Commitment: This is a full-time ongoing contract position staffed through our trusted Employer of Record partner who manages payroll benefits and local compliance on our behalf. You will work day-to-day with the Avride team and be fully integrated into our culture and operations. This job is onsite and available to local candidates.

Candidates are required to be authorized to work in the U.S. The employer is not offering relocation sponsorship and remote work options are not available.

Avride is an equal opportunity employer and committed to providing reasonable accommodations to qualified applicants and employees with disabilities to ensure they have equal access to employment opportunities. Avride complies with the Americans with Disabilities Act (ADA) if you need a reasonable accommodation to assist with the application or hiring process or to perform the essential functions of a job please email .

Required Experience:

IC

Employment Type : Part-Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 25 - 25