Remote Help Desk Engineer

Office Location: Remote Offices, Long Island, and New York City

Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Requirements / Essential Duties

• Ability to call on and word directly with C level executives in small to large size businesses.


• Provide first line end-user technical support via phone and email


• Provide light user account and email administration


• Coach users on best practices and techniques to avoid simple issues


• Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability


• Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified


• Basic level knowledge of email administration


• Basic level knowledge of TCP/IP, networking


• Basic level knowledge of smartphone configuration


• Proficient with Microsoft Word, Excel and Outlook is prefered


• Previous experience working with Software as a Service products is suggested

For any questions about this position please email hr@nycloudapps.com