Patient Outreach Coordinator – LVN/LPN

Licensed LVN/LPN PositionWe are seeking a licensed LVN/LPN to support a healthcare quality team focused on HEDIS and STARs measures, patient outreach, and closing gaps in care.This position combines clinical knowledge, patient education, data review, and a significant amount of telephonic outreach. The LVN/LPN will work with patients who have outstanding quality measures or gaps in their healthcare and help determine what is needed to close those gaps.A large portion of the day will involve outbound calls to patients. During these conversations, you may educate patients on recommended screenings or preventive care, discuss why a particular measure is important, help coordinate appointments, and address barriers that may be preventing the patient from completing their care.This is a great opportunity for an LVN/LPN who enjoys patient interaction but is interested in a role that is less focused on traditional bedside nursing and more focused on care coordination, population health, quality improvement, and patient education.Key ResponsibilitiesConduct high volume of outbound calls to patients regarding open healthcare quality measures and gaps in careEducate and counsel patients on HEDIS, STARs, preventive care, and other quality measuresIdentify patients who are missing required or recommended healthcare servicesHelp patients understand what steps are needed to close their care gapsAssist with appointment scheduling and coordination when appropriateReview patient information and healthcare data to identify missing or incomplete measuresEvaluate the quality and completeness of clinical gap closuresAccurately document patient conversations, outreach attempts, outcomes, and follow-up needsAnalyze information for potential data discrepancies or missing documentationPartner with internal healthcare teams to resolve issues or barriers impacting quality measuresFollow established clinical, documentation, privacy, and regulatory guidelinesMaintain current knowledge of HEDIS and STARs standards and requirementsMeet established productivity, quality, and outreach expectations