TreEscape Admissions Adventurist

Location: TreEscape Aerial Adventure Park, 414 County Rd 517, Vernon, NJ, 07462 Position Type: Seasonal (Up to 40 Hours/Week) Position Overview: As an Admission’s Adventurist, you will be the first point of contact for our guests. You will play a crucial role in creating a positive first impression and ensuring a smooth guest’s services experience. This position requires excellent customer service skills, attention to detail, and a passion for outdoor adventure. Key Responsibilities: Greet guests in a positive and professional manner. Understand and provide accurate park information including ticket types, prices, amenities, group rates, policies, etc. Abide and enforce all park policies in compliance with safety standards. Manage existing reservations to ensure a smooth check-in experience. Understand and successfully process walk-in tickets, merchandise, photo’s, and food/beverage sales through our point-of-sale system. Handle electronic payments accurately to ensure all transactions are recorded properly. Manage participant waivers. Record merchandise and food/beverage inventory to ensure all products remain in-stock. Answer phone calls regarding park inquiries. Monitor and maintain your work area for a clean and organized space. Collaborate with team members to ensure seamless guest experiences throughout the park. Address guest concerns or issues promptly and professionally; escalating to management when necessary. Promote TreEscape and Great Gorge events, specials, Hef’s Hut, etc. to enhance guest engagement. Stay informed about park activities, safety protocols, and updates to provide accurate information to guests. Qualifications: Previous experience in a customer service role is preferred but not required. Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Comfortable using computer systems and point-of-sale technology. Passion for outdoor activities and a willingness to learn about our aerial adventure offerings. Must be available to work weekends, select weekdays, Night Climbs, and holidays. #J-18808-Ljbffr