Bilingual Client Experience Associate

Job Description:

• Answer inbound calls for clients’ businesses from home
• Capture leads, take orders, schedule appointments, and send messages to clients
• Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
• Complete training on each call type
• Maintain quality, accuracy, ready percentage, and after-call work-time performance
• Participate in 2 weeks of paid training
• Take live calls with ongoing support during 8–12 weeks of Learning & Development
• Work a steady, fast-paced schedule with back-to-back calls
• Choose weekly shifts according to performance tier and business needs

Requirements:

• Position only available to residents physically located and working in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
• Fluent in reading, writing, and speaking both English and Spanish
• Strong computer skills
• Typing speed of at least 30 WPM
• Warm, upbeat tone and genuine interest in helping people
• Ability to stay calm and efficient under pressure
• Dependability and punctuality for every scheduled shift
• Growth mindset and eagerness to learn new call types and tools
• Computer and internet connection must meet system and internet requirements before starting
• Successful candidates receiving a conditional offer must undergo a background check
• Ability to work 40 hours per week, including a minimum of 8 hours every Friday and Saturday during the first 8–12 weeks after training
• Full availability for 40 hours per week during the 2-week training and 8–12-week Learning & Development period
• Ability to work within the scheduling window of 5:00 am to 8:00 pm Pacific Time
• Flexibility; specific shifts are not guaranteed

Benefits:

• 2 weeks of paid training
• Medical, dental, vision, EAP, and PTO benefits after 60 days
• 401(k) with matching after one year of employment
• Flexible shift selection each week, ranked by performance tier
• Bring Your Own Device policy