To analyze,define and design moderately complex technical solution for client requirementsorspecifications and work towards continuous improvement during product implementation and production support stagesTo coordinate with technical teams for pending RICEFs.
To independently develop and test the modules designed for successful Go-Live.To participate in team meetings.To train the team and deliver presentations for knowledge sharing amongst different teams in the projectTo interact with the client and other functional teams for gaining understanding of the requirements" (1.
To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.
To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
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