Network Operations Center Technician 1

Join a growing Network Operations Center team and play a critical role in ensuring smooth, uninterrupted operations. This is an excellent opportunity for someone passionate about technology, eager to learn, and looking to grow their career in network engineering and IT support. You'll gain hands-on experience, work across a variety of systems, and contribute to maintaining 24 / 7 operational excellence.

Why You Want to Work Here : This role offers a chance to work with a variety of systems and contribute to 24 / 7 operational excellence.

Responsibilities :

• Provide Tier 1 Help Desk support by analyzing and resolving technical problems related to hardware, software, networking, systems access, and telecommunications.
• Monitor network management systems and helpdesk channels (phones, email, web chat) to ensure prompt issue resolution.
• Maintain high levels of customer service, professionalism, and timeliness while interfacing with internal and external users.
• Communicate effectively with customers, colleagues, and senior personnel to explain solutions and guide users step-by-step.
• Diagnose problems, determine severity and complexity, and escalate to Tier II or appropriate specialists when necessary.
• Document all service requests, actions taken, and status updates accurately within enterprise ticketing systems.
• Contribute to maintaining 24 / 7 operational coverage, including nights, weekends, and holidays, as part of a shift rotation.

Requirements :

Shift Schedules :

Base pay range : $65,000.00 / yr - $75,000.00 / yr

Seniority level : Entry level

Employment type : Full-time

Job function : Engineering and Information Technology

Industries : Staffing and Recruiting and Engineering Services

Note : Medical insurance and Vision insurance may be offered.

J-18808-Ljbffr