Sr. Concessions Manager

Senior Manager Of Concessions

The Senior Manager Of Concessions will lead the team who creates unforgettable experiences at Chase Field, home of the Arizona Diamondbacks. As Senior Manager Of Concessions, you will be responsible for managing the daily operations of the Concessions department to achieve the best possible guest experience, partner satisfaction and financial results.

Responsibilities include :

• Leading all concessions locations to ensure adherence to service standards, cleanliness, and efficiency.
• Supervising opening and closing procedures related to stand readiness, staffing, sanitation, and operational documentation.
• Conducting pre-shift meetings with Concessions team to communicate event-specific goals, specials, and company updates.
• Addressing and resolving guest concerns or complaints in real time.
• Ensuring excellent guest experience across all concessions locations; resolving guest concerns or complaints promptly.
• Fostering a positive, team-oriented work environment through clear communication, recognition, and accountability.
• Assisting in addressing team performance issues, corrective action, and counseling.
• Developing and leading operations managers, supervisors, and support staff.
• Collaborating with other departments to ensure efficient operations.
• Enforcing safety standards and food safety compliance, including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintaining safe food temperatures.
• Overseeing inventory management by managing stock levels; completing production logs, monitoring portion control and waste / spoilage / gratis logs.
• Overseeing inventory counts daily and monthly; participating in month end inventory procedures.
• Completing post-event reconciliation, polling, tip payments, and daily payroll for employees.
• Assisting with accurate labor forecasting and labor efficiency.
• Supporting recruitment and onboarding of new team members; including department training.
• Ensuring compliance with all Levy policies, procedures, and Core Signatures.
• Enforcing Responsible Alcohol Service, Cash Handling Integrity, Safety, and Time Clock compliance.
• Other duties as assigned.
• Supporting other Levy locations / properties as needed.
• Reporting to Director of Concessions and GM of Concessions.

Preferred Qualifications :

Physical Requirements :

Levy is a member of Compass Group USA. Compass Group / Levy is an equal opportunity employer. At Compass / Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed remotely, click here for paid time off benefits information.