Network Operations Center Engineer

A company is looking for a Network Operation Center Engineer.

Key Responsibilities

Provide support for hosted customers and public cloud implementations

Perform root cause analysis and manage escalated support cases

Log and document issues in the issue tracking system and provide feedback for product improvement

Required Qualifications

Four-year college degree in a technical field or equivalent experience

Minimum 2 years of experience in IT support or Desktop Support

Strong knowledge of operating systems (Linux / Windows / VMware) and networking fundamentals

Experience with ticketing systems (JIRA / Salesforce / Remedy) and document collaboration tools (Confluence / Wiki)

Willingness to work flexible shifts, including nights and weekends