Orlando, FL- Desktop Support Technician II

Overview

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Responsibilities

• Provide first / second level contact and problem resolution for customer issues.
• Work with third?party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber and other authorized desktop applications.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware and software.
• Have broad IT experience with basic understanding of networks, servers, audio / visual, smart devices and telecoms.
• Work in a project?based environment requiring flexibility and teamwork. Perform other duties as assigned.

Qualifications

Employment Type

Full?time, 1099 independent contractor (upon hire)

Location

Orlando, FL

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