Desktop Support Technician, End User EngineeringRKON • Lake Mary, FL, US
Desktop Support Technician, End User Engineering
RKON • Lake Mary, FL, US
10 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionWe are pursuing an IT Desktop Support Technician looking to elevate their career. This role will support our Lake Mary, FL client office location Monday-Friday (on-site). This is an opportunity to get hands-on experience with the latest technologies in the healthcare industry. The ideal candidate will have a strong desire to continue growing their IT career. Our End User Engineering (EUE) professionals are expected to provide high-quality end-user support, with a strong background in PC support (Windows) and proven experience with Microsoft 365 and Teams. Candidates must possess above-average customer service, organizational, verbal, and written skills. User Support & Service Delivery Provide world-class customer service by acting as a customer advocate, setting a positive, supportive tone, and ensuring clear communication with end-users. Accept and respond to support requests (tickets, phone, email, chat, alerts, etc.) to ensure maximum possible service availability and performance. Provide Level 1 and 2 support for incidents and service requests related to hardware, software, mobile devices, and network connectivity. Document and track all support activities (requests, resolutions, and user interactions) in the IT ticketing system, ensuring timely and accurate updates to notes, customer communications, and related fields (priority, category, etc.). Troubleshoot and resolve incidents (including incident triage) or escalate complex issues as required to senior support engineers or external vendors, facilitating workflow and queue management to meet or exceed defined Service Level Agreements (SLAs). Reference, follow, and provide feedback on documented knowledge articles to ensure consistent solutions and contribute to the knowledge base. System & Infrastructure Management Manage user access within Microsoft 365 and on-premises Active Directory (AD), including creating, modifying, and deleting user accounts, assigning permissions via group assignments, and performing password resets. Fulfill IT-related requests and perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop and mobile systems. Install, configure, and maintain desktop operating systems, applications (including Microsoft Office applications across all versions and platforms), and software updates. Setup and deploy IT equipment for new and existing employees, including staging desktop computers, laptops, mobile devices, peripherals (printers, scanners), and network drive mapping. Provide comprehensive mobile device support, including configuration, Mobile Device Management (MDM), provisioning, and troubleshooting. Provide support for desk phones (assign numbers, extensions, setup voicemail) and setup / maintain Conference Room AV equipment as needed. Projects & Collaboration Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner. Provide user training and assistance on basic IT tasks, such as email setup, software usage, and new system onboarding. Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, system migrations, and other assigned administrative or client projects. Required Technical and Professional Expertise A desire to pursue a long-term career in IT, demonstrating a willingness to learn and adapt to change. Exceptional Customer Service and Communication Skills : Strong customer service background with professional verbal, telephone, and written communication techniques. Excellent teamwork, interpersonal, and cross-cultural communication skills. Time Management and Problem-Solving : Ability to be punctual and reliable. Demonstrate excellent multi-tasking and time management skills with the ability to work under pressure, meet scheduled obligations, and operate with minimal supervision. Strong problem-solving / analytical skills to efficiently determine next steps. Core Technical Knowledge : Strong technical knowledge of desktop hardware, operating systems (OS), and productivity software. Proven experience troubleshooting network connectivity issues, and printing errors. Required working knowledge of the MS Office suite (Teams, Outlook, Word, PowerPoint, Excel) and Office 365 environments. General understanding of security threats such as phishing and malware. Preferred Technical and Professional Expertise Experience & Certifications : 3+ years of experience in desktop support or a similar IT support role. ITIL knowledge or other relevant IT certifications (e.g., CompTIA A+, MCDST, or equivalent). Advanced Troubleshooting & Systems Familiarity : Familiarity with MacOS, including the ability to triage hardware and OS / software issues. Familiarity with Microsoft account and mailbox administrative tasks. Familiarity with enterprise systems like Active Directory (AD), servers, backup solutions, and network components (switches / firewalls). Education Requirements : High school diploma Training Requirements After Joining RKON : Knowledge Centered Service - Fundamentals certification (within 3 months) Technical training / certification aligned with business needs Hardware vendor training / certifications aligned with business needs Microsoft AZ-900 Azure Fundamentals (within 12 months) Microsoft MS-900 Microsoft 365 Fundamentals (within 6 months) Compensation : The expected base salary for this position is $45,000. This position is also eligible for quarterly base salary increases that would be dependent on pre-defined performance factors. As part of our total compensation package, RKON provides a benefits package that includes health insurance (medical, dental, vision, life, and long and short-term disability insurance); flexible time off; and a 401(k) Plan with employer match to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. RKON does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Recruiters, please do not contact. Powered by JazzHR
Desktop Support Technician, End User Engineering About us :
- RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of Private RKON is looking for ambitious professionals to join our award-winning team.
- We have a proven track record for finding and developing top talent with people that believe they can achieve something greater.
- We also pride ourselves on fostering an environment where initiative, creative thinking, and collaboration are encouraged and rewarded—a key reason for the extraordinary level of service we deliver to our customers.
Join the team responsible for securing RKON’s Microsoft Gold Partnership status and helping RKON attain a spot in the Top 100 Microsoft Partners. About the position :
The goal of the EUE Desktop Support Technician is to provide on-site support, guidance, and the rapid restoration of normal services to customers and users. Responsibilities Include :
Create a job alert for this search
Desktop Support Technician • Lake Mary, FL, US
Related jobs
Concentration and desire to work in desktop support.Configure and deploy Information Technology resources.Includes, but is not limited to, desktop, laptops, printers, mobile devices.Troubleshoot an...Show more We are seeking a skilled and proactive Desktop Support Technician to provide comprehensive on-site technical support for approximately 400 users across four core divisions : Call Centers, Finance, I...Show more 
A company is looking for a Desktop Sync Engineer.Key Responsibilities Design and build software for millions of daily users Collaborate with product managers to create user-focused sync experien...Show more A company is looking for a Senior Systems Support Specialist specializing in Linux & DICOM / PACS.Key Responsibilities Provide technical support and troubleshooting for Radiology IT systems, incl...Show more Provide on-site desktop support for all hardware for our healthcare client in Orlando corporate location.This includes around 400 users amongst 4 major divisions (call centers, finance, internation...Show more A company is looking for a Support Engineer I who can support a remote-first, flexible shift schedule.Key Responsibilities Provide hardware and firmware deployment support for appliances and assi...Show more A company is looking for a Desktop & End-User Engineer III.Key Responsibilities Provide on-site and remote technical support, installation, and configuration for desktop and laptop systems Diagn...Show more This Customer Support Technician will provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced techn...Show more 
Monitor, support, repair, and maintain computer equipment, perform images on PCs and connect to data and applications servers to troubleshoot.
Support and perform maintenance on file and application...Show more Desktop Support Technician0 1099 Contract About us : .RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Merg...Show more A company is looking for an IT Support Technician to join their Operations team.Key Responsibilities Receive, triage, and analyze IT service requests and incidents, providing onsite and remote su...Show more A company is looking for an Associate Support Technician to provide technical support for internal users.Key Responsibilities Install, configure, maintain, and troubleshoot device and application...Show more A company is looking for a Senior Desktop Application Engineer to enhance its Desktop app for a superior user experience.
Key Responsibilities Improve the memory profile and performance of the Des...Show more A company is looking for a Federal Customer Support Engineer.Key Responsibilities Act as a primary support resource for federal customers, troubleshooting data-centric security solutions Provide...Show more 
A leading HVAC manufacturer is seeking a.Senior Technical Support Specialist.This role requires hands-on troubleshooting and prior management experience.
Lead and perform technical troubleshooting (...Show more A company is looking for an Executive Support Tier 3 Technician.Key Responsibilities Provide high-level IT support to executives, addressing complex technical issues across various systems Act a...Show more 
Desktop Support / Technical Support - Immediate placement This is a very urgent requirement with immediate placement.Please apply for immediate consideration.No Corp...Show more A company is looking for a Help Desk Specialist, Jr.Key Responsibilities Provide first-contact support and incident resolution for end users via phone, chat, or ticketing system Log service requ...Show more
Desktop Support Technician
TEKsystems • Kissimmee, FL, United States
Full-time
Last updated: 1 day ago • Promoted
Desktop Support Analyst
TEKsystems • Lake Mary, FL, United States
Full-time
Last updated: 1 day ago • Promoted
Desktop Sync Engineer
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 4 hours ago • Promoted • New!
Senior Systems Support Specialist
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 10 hours ago • Promoted • New!
Desktop Support
TEKsystems • Lake Mary, FL, United States
Full-time
Last updated: 5 days ago • Promoted
Support Engineer I
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Desktop Support Engineer
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Support Technician
TEKsystems • Kissimmee, FL, United States
Full-time
Last updated: 1 day ago • Promoted
Desktop Support Engineer - Non Exempt
TTI of USA • Lake Mary, FL, US
Full-time
Last updated: 6 days ago • Promoted
Desktop Support Technician - 1099 Contract
RKON • Lake Mary, FL, US
Full-time
Quick Apply
Last updated: 10 hours ago • New!
IT Support Technician
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Associate Support Technician
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 1 day ago • Promoted
Senior Desktop Application Engineer
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 2 days ago • Promoted
Federal Customer Support Engineer
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 1 day ago • Promoted
Technical Support Specialist III
Vaco by Highspring • Orlando, FL, US
Full-time
Last updated: 30+ days ago • Promoted
Executive Support Technician
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 16 days ago • Promoted
Desktop Support / Technical Support - Immediate placement
Inteliblue • Celebration, FL, United States
Full-time
Quick Apply
Last updated: 3 days ago
Help Desk Specialist, Tier 1
VirtualVocations • Kissimmee, Florida, United States
Full-time
Last updated: 22 hours ago • Promoted • New!