Desktop Support Engineer - Non Exempt

Job Description :

• Monitor, support, repair, and maintain computer equipment, perform images on PCs and connect to data and applications servers to troubleshoot.
• Support and perform maintenance on file and application server software, hardware, and monitor network, server, and application performance and availability.
• Address potential systems issues in a proactive manner, resolving problems directly or working closely with support engineers and other support groups whenever necessary.
• Take support calls and log issues into the problem management system. Diagnose basic hardware and software problems by phone or email.
• Respond to customer inquiries and answer customer's basic questions.
• Minimum of 2 years related work experience required.

Additional :

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