Women's Transitional Housing Case Manager

[Job Title] : Case Manager - Transitional Housing

[Location] : Wilmington, Women’s Housing Office

[Role Type] : Full-time - second shift (12 : 30pm - 9pm)

[Remote / In-Office Policy] : On-site

About Friendship House : Friendship House is a nonprofit organization based in Wilmington, Delaware, dedicated to providing support and services to individuals and families in need. Founded in 1986, it serves the homeless and low-income population through various programs aimed at alleviating poverty, promoting self-sufficiency, and offering resources for personal growth. Friendship House's mission is to provide a caring, compassionate environment for people in need, helping them rebuild their lives. They focus on treating all individuals with respect, dignity, and empathy while helping them gain the tools to achieve self-sufficiency. The organization thrives on the support of its community and volunteers, relying on donations and partnerships to continue offering these crucial services. Whether through the Clothing Bank, shelters, or job training, Friendship House is committed to making a lasting impact in the lives of those it serves.

Program Description : The Transitional Housing Program provides subsidized housing and individual case management for individuals recovering from substance abuse, domestic violence, incarceration, or human trafficking.

Job Description : The program aims to help participants develop life skills, work experience, and confidence to achieve self-sufficient housing. The case manager role involves direct interaction with program partipants, helping them navigate resources, build life skills, and work toward independent living goals. This role reports to the Program Manager.

Duties and Responsibilities :

Client Support & Case Management :

• Provide one-on-one support to program participants, helping them address their unique needs related to housing, employment, health, and social services.
• Develop personalized service plans in collaboration with program participants to achieve their goals (e.g., finding permanent housing, securing employment, accessing healthcare).
• Assist program participants in navigating and accessing community resources, including government programs, healthcare, food services, and other support services.
• Maintain regular check-ins with program participants to assess progress, provide support, and adjust plans as necessary.

Life Skills & Education Support

Crisis Intervention & Conflict Resolution

Documentation & Record-Keeping

Collaboration & Community Outreach :

Required Experience / Skills :

Nice-to-Haves :

Pay & Benefits Summary :