Director of Service Lifecycle Management (SLM)

Description

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About Cognizant's IoT Practice :

Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes.

Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes.

Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.

Roles and Responsibilities

We are actively seeking a visionary and accomplished professional to assume the role of Director of Service Lifecycle Management in the Industrial and Process Vertical (I&P).

The ideal candidate will be responsible for :

• Strategic Leadership : Provide strategic direction for the Service Lifecycle Management Offering. Develop and execute plans that align with organizational goals, ensuring the seamless integration of SLM into the broader digital strategy for our I&P client base and targets.
• Field engagement : work closely with the field Sales organization of Client Partners CP and Client Relationship Managers CRM to create effective commercial proposals, driving the engagement through close and implementation.
• Service Optimization : Oversee the development and optimization of end-to-end service processes, emphasizing efficiency and quality, driving continuous improvement initiatives to to meet evolving business requirements.
• Collaboration : Foster collaboration across cross-functional teams, working closely with Digital Thread leaders, Delivery engineers, and other stakeholders to integrate SLM seamlessly into the digital ecosystem.
• Technology Integration : Lead the integration of SLM technologies within the Digital Thread framework. Stay abreast of emerging technologies and trends, ensuring our Digital Thread offerings remain innovative and competitive.
• Partner ecosystem : work with technology partners and hyperscalers to create accelerators to shorten the path from proposal, to deal, to implementation.
• Client Engagement : Build and nurture relationships at all levels (up to C-level), positioning the organization as a trusted partner for end-to-end service solutions.

Interact with clients at a strategic level to understand their service needs and expectations.

Performance Metrics : Establish and monitor key performance indicators (KPIs) to measure the SLM effectiveness. Implement data-driven insights to enhance service delivery.

Skills (Must Have)

• 10+ years in PLM, SLM and the Digital Thread field
• Leadership Skills : Proven ability to lead and inspire matrix teams toward common objectives. Strategic thinker with a focus on achieving results.
• Digital Thread Knowledge : In-depth understanding of Digital Thread concepts and their application to SLM.
• Technical Proficiency : Familiarity with relevant technologies, including PLM (Product Lifecycle Management), IoT (Internet of Things), and other digitalization tools.
• Communication Skills : Excellent verbal and written communications skills. Ability to articulate complex concepts to both technical and non-technical stakeholders.
• Client Relationship Management : Strong client-facing skills with experience in building and maintaining client relationships, and closing deals.
• Analytical Thinking : Strong analytical and problem-solving skills, with the ability to analyze data and trends to inform strategic decisions.
• Education : Bachelor's degree in a relevant field; advanced degree preferred.

If you are a strategic thinker with a passion for leveraging digital technologies to optimize service lifecycles, we invite you to apply for this exciting opportunity to drive our SLM Offering in I&P.

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

The Cognizant community

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us

Cognizant (Nasdaq-100 : CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.

Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.