Talent.com
Customer Care Coordinator
Customer Care CoordinatorRose International • Cary, North Carolina, US
No longer accepting applications
Customer Care Coordinator

Customer Care Coordinator

Rose International • Cary, North Carolina, US
29 days ago
Job type
  • Full-time
Job description

Date Posted : 09 / 25 / 2025

Hiring Organization : Rose International

Position Number : 489078

Industry : Manufacturing

Job Title : Customer Care Coordinator

Job Location : Cary, NC, USA, 27511

Work Model : Hybrid

Work Model Details : Mon-Fri or weekdays with a weekend shift.

Shift : 2nd shift, 3 : 00 PM-12 : 00 PM Eastern Time

Employment Type : Temp to Hire

FT / PT : Full-Time

Estimated Duration (In months) : 13

Min Hourly Rate ($) : 33.65

Max Hourly Rate ($) : 33.65

Must Have Skills / Attributes : Customer Service, Medical device, MS Excel, Multitask, SAP

Experience Desired : Support with service engineers and strategic partners (5+ yrs); Proficiency in Excel (5+ yrs)

Required Minimum Education : High School Diploma or equivalent

Preferred Education : Bachelor’s Degree

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

  • C2C is not available

Job Description

Note :

o Remote position, Cary, NC area candidates

o will have to attend Initial 6 weeks of training onsite, then remote

Education :

  • A bachelor’s degree or equivalent experience.
  • Must-Have Skills :

  • Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
  • Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
  • Strong organizational and time management skills with exceptional attention to detail is required
  • Reliable Internet capabilities required
  • 15% Travel annually for continuous training & education
  • Critical thinking
  • Active listening
  • Communication, clear and proficiently in English.
  • Empathy and understanding of customer needs
  • Conflict resolution
  • Preferred :

  • Customer facing experience is preferred
  • Experience in medical device or healthcare environment preferred
  • Knowledge of SAP is preferred but not required
  • Abilities :

  • Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
  • Ability to support complex projects and determine the critical path to improve timely performance is essential
  • Ability to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
  • Self-starter, self-motivated, high level of initiative, embraces an ownership culture
  • Summary :

  • Apply now for the position of Customer Service Coordinator in our Customer Care Team in Cary, NC. This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.
  • Your role :

  • You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
  • You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
  • You own customer communications E2E for all service events.
  • You navigate complex discussions with customers when scheduling appointments.
  • You manage and apply prioritization logic that aligns with customer commitments.
  • You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
  • You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
  • You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
  • Benefits :

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

    Create a job alert for this search

    Customer Care Coordinator • Cary, North Carolina, US

    Related jobs
    Care Coordinator

    Care Coordinator

    JMA Pediatrics - Jeffers, Mann & Artman • Cary, NC, United States
    Full-time
    Care Coordinator - Certified Medical Assistant / Registered Medical Assistant CMA / RMA At Jeffers, Mann and Artman Pediatric (JMA) our mission is to provide excellent medical care in a ca...Show more
    Last updated: 1 day ago • Promoted
    E-commerce Customer Experience Coordinator (Apex)

    E-commerce Customer Experience Coordinator (Apex)

    Mary Square, LLC • Apex, NC, United States
    Full-time
    E-commerce Customer Experience Coordinator.Mary Square is a women-owned lifestyle and apparel brand inspiring women to live their yes. We offer apparel, statement jewelry, and meaningful gifts desig...Show more
    Last updated: 2 days ago • Promoted
    Business Applications Analyst- Care Access - Support

    Business Applications Analyst- Care Access - Support

    UNC Health Care • Morrisville, NC, United States
    Full-time
    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Serves in a cross-functional role that ...Show more
    Last updated: 22 days ago • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    Nu Image • Raleigh, NC, US
    Full-time
    At Nu Image Surgical Center, we pride ourselves on delivering exceptional oral surgery and periodontal care in a warm and welcoming environment. Our team is dedicated to providing the highest level ...Show more
    Last updated: 25 days ago • Promoted
    Healthcare Coordinator

    Healthcare Coordinator

    TEKsystems • Morrisville, NC, United States
    Full-time
    Healthcare Care Coordinator may be regionally aligned and will serve as an expert on all aspects of benefit coordination, and other forms of available support and will be responsible for handling h...Show more
    Last updated: 10 days ago • Promoted
    $24 / hour - Care Coordinator Role (Remote After Training)

    $24 / hour - Care Coordinator Role (Remote After Training)

    TEKsystems • Morrisville, North Carolina, United States
    Remote
    Full-time
    Location : • 2250 Perimeter Park Dr Ste 300, Morrisville, North Carolina •Start Date : • November 3, 2025 •Placement Type : •Contract| 3 months •Pay : •$24 / hour •Shift Schedule : •.Training & After Trainin...Show more
    Last updated: 1 day ago • Promoted
    Care Management Coordinator

    Care Management Coordinator

    JMA Pediatrics - Jeffers, Mann & Artman • Cary, NC, United States
    Full-time
    Care Coordinator - Certified Medical Assistant / Registered Medical Assistant CMA / RMA At Jeffers, Mann and Artman Pediatric (JMA) our mission is to provide excellent medical care in a ca...Show more
    Last updated: 22 hours ago • Promoted • New!
    Customer Care Coordinator

    Customer Care Coordinator

    Drees Homes • Raleigh, NC, US
    Full-time
    Drees Homes Customer Care Coordinator.Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes...Show more
    Last updated: 30+ days ago • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    Raleigh Capitol Ear, Nose, and Throat • Raleigh, NC, US
    Full-time
    Are you looking for an exciting opportunity where you can make a difference in the lives of patients? Raleigh Capitol Ear, Nose, and Throat is seeking a dedicated and compassionate Patient Care Coo...Show more
    Last updated: 30+ days ago • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    PreservEndo • Cary, NC, US
    Full-time
    Join Our Team as a Patient Care Coordinator at PreservEndo!.At PreservEndo, we don’t just save teeth – we create smiles! We’re a highly trusted endodontic practice proudly serving...Show more
    Last updated: 30+ days ago • Promoted
    Customer Care Coordinator

    Customer Care Coordinator

    TEKsystems • Cary, NC, United States
    Full-time
    Provide backup when needed to all aspects / phases of applicable Sales process.Follow up on submitted online applications to provide customer details of the next steps. Follow up on incomplete (not va...Show more
    Last updated: 1 day ago • Promoted
    Customer Success Coordinator

    Customer Success Coordinator

    Relay • Raleigh, NC, US
    Full-time
    Relay, a Raleigh-based tech startup, is looking to change the way we communicate.We're on a mission that matters, and we're hiring for a Customer Success Coordinator who will thrive in a dynamic hi...Show more
    Last updated: 30+ days ago • Promoted
    E-commerce Customer Experience Coordinator

    E-commerce Customer Experience Coordinator

    Mary Square, LLC • Apex, NC, United States
    Full-time
    E-commerce Customer Experience Coordinator.Mary Square is a women-owned lifestyle and apparel brand inspiring women to live their yes. We offer apparel, statement jewelry, and meaningful gifts desig...Show more
    Last updated: 2 days ago • Promoted
    Clinical Care Coordinator

    Clinical Care Coordinator

    In-Clinic Rx • Benson, North Carolina, United States
    Full-time
    Quick Apply
    We are seeking a highly organized and compassionate Care Coordinator to join our team.The Care Coordinator plays a vital role in ensuring patients receive the best possible care and support through...Show more
    Last updated: 16 days ago
    RN Administrative Coordinator - Patient Care Services

    RN Administrative Coordinator - Patient Care Services

    UNC Health Care • Raleigh, NC, United States
    Full-time
    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Keeps informed of critical patients, po...Show more
    Last updated: 30+ days ago • Promoted
    Patient Care Coordinator (Bilingual Required)

    Patient Care Coordinator (Bilingual Required)

    Piedmont Health Services • Moncure, NC, United States
    Full-time
    Quick Apply
    About Piedmont Health Services.PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healt...Show more
    Last updated: 30+ days ago
    STAFF DEVELOPMENT COORDINATOR (RN) - GOLDEN YEARS NURSING HOME

    STAFF DEVELOPMENT COORDINATOR (RN) - GOLDEN YEARS NURSING HOME

    Liberty Health • Falcon, NC, US
    Full-time
    STAFF DEVELOPMENT COORDINATOR (RN) - GOLDEN YEARS NURSING HOME.Liberty Healthcare and Rehabilitation Services.We are currently seeking an experienced : . STAFF DEVELOPMENT COORDINATOR (RN LICENSE REQU...Show more
    Last updated: 10 days ago • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    Specialty1 Partners • Durham, NC, US
    Full-time
    Our office, Triangle Implant Center - Durham, is seeking a Patient Care Coordinator to join our busy specialty practice.Our office is looking for a talented and pleasant patient care coordinator to...Show more
    Last updated: 30+ days ago • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    US Fertility, LLC • Cary, NC, US
    Full-time
    Enjoy what you do while contributing to a company that makes a difference in people’s lives.Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks...Show more
    Last updated: 15 days ago • Promoted
    Healthcare Coordinator

    Healthcare Coordinator

    JMA Pediatrics - Jeffers, Mann & Artman • Cary, NC, United States
    Full-time
    Care Coordinator - Certified Medical Assistant / Registered Medical Assistant CMA / RMA At Jeffers, Mann and Artman Pediatric (JMA) our mission is to provide excellent medical care in a ca...Show more
    Last updated: 1 day ago • Promoted