Software Implementation Specialist

Job Description:

• Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff
• Conduct implementation discovery and confirm customer data readiness, environment requirements, security considerations, and integration prerequisites
• Translate scope of work into documented implementation plans with milestones, deliverables, dependencies, assumptions, and customer responsibilities
• Configure customer environments, including inventory and structure, users and roles, integrations, and core workflows
• Work directly with customer contacts and administrators to validate solutions and deliver foundational training
• Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners
• Track milestones and identify risks, dependencies, and potential scope changes
• Follow change-control processes for requests beyond agreed scope
• Hold customers accountable for data readiness, resourcing, testing, and sign-offs
• Execute post-onboarding Value Realization Projects, including migrations, data remediation, integrations, inventory optimization, and workflow enablement
• Maintain project records and documented handoffs across multiple concurrent implementations
• Keep status, configuration, outcomes, risks, next steps, and training needs visible
• Prioritize work based on customer impact, project risk, and key milestones
• Build technical proficiency across 3E products and troubleshoot implementation issues with technical teams; coding is not required
• Surface customer-reported bugs, product issues, and feature requests to internal teams

Requirements:

• 2–3 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services
• Strong technical aptitude with ability to configure software, troubleshoot setup issues, and learn new products
• Experience managing multiple concurrent customer projects or implementations to deadlines and measurable outcomes
• Ability to translate customer requirements and agreed scope into implementation activities, milestones, and deliverables
• Strong written and verbal communication, prioritization, analytical, and problem-solving skills
• Experience working cross-functionally and building productive customer relationships
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office
• Comfort working with data and systems of record
• Ability to navigate ambiguity, competing priorities, and changing customer needs
• Willingness to travel 10–20%
• This role must be based in a state where 3E is authorized to hire
• Eligible to work without sponsorship
• Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience (preferred)
• Experience developing or improving onboarding processes and customer journeys (preferred)
• Familiarity with Pendo, Gong, or Zendesk (preferred)
• Understanding of time-to-value, onboarding, adoption, or usage analytics (preferred)
• Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software (preferred)
• Multilingual capability and/or experience supporting customers across global markets (preferred)

Benefits:

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits: Accident, Hospital Indemnity, Critical Illness
• Performance-based incentive and/or equity may be available depending on the position
• Remote work within the Eastern time zone
• AI interview recording can be declined without impact on candidacy