Physical Security Systems Team Lead (Tech Specialist 3)- Hybrid

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

Responsibilities :

All information in this job posting has been designed to indicate the general nature of work to be performed. It is not designed to be all inclusive or be interpreted as a comprehensive inventory of all duties, responsibilities, knowledge, skills, abilities, and qualifications required of this position.

The selected candidate will be responsible for managing projects, meeting key milestones, coordinating with other teams, delivering projects on time and quality. Audit projects to ensure quality in preparation for delivery. Identify process gaps and areas of improvement that have an impact across the program.

The selected candidate will create and update documentation, playbooks and workflows as necessary when information is incorrect or obsolete.

The selected candidate will create detailed project plans that include schedules, scope, deliverables, timeline and key milestones. The candidate will lead projects and use project management methodologies and tools.

The selected candidate will report weekly, monthly and quarterly project statuses and performance to key stakeholders.

The selected candidate will orchestrate and coordinate with various teams and stakeholders, and work with both technical and non-technical groups.

Lead and manage the Bay Area & Americas team :

Manage the schedule of their associated team to ensure proper coverage and working hours compliance.

Assist in new hire onboarding training as needed.

Manage team workload priorities to meet project goals, customer experience and commitments.

Ensure team members are trained on new processes, procedures and systems.

Develop team members to reach their maximum potential for their role.

Report weekly, monthly and quarterly project statuses, lessons learned and trend analysis to key stakeholders.

Interface regularly with Customer physical security, Customer corporate IT, and other relevant teams.

Coordinate and prioritize incoming requirements to include tickets, emails and other customer requests.

Suggest / Implement program changes and enhancements to align and meet the goals of the organization strategy.

Meet weekly with the Program Manager to discuss operational status and any escalations.

Serve as the Subject Matter Expert (SME) and escalation point for Customer on security systems, system performance, installations, and sustainment programs as required by Customer.

Manage, mitigate, and communicate the impact of all system outages and major changes to Customer Management and stakeholders.

Take ownership in escalation communication and engagement with leaders from other teams.

Support the intake of new processes, workflows and procedures for new security systems ingestion.

Forecasting estimated time required to complete an assignment, task or project effort on a weekly, monthly, semi-annual and annual basis.

Demonstrated ability to work through ambiguity and to detailed solutions.

Continuously identify opportunities to improve the efficiency and impact of the team.

Be an effective communicator and provide clear guidance to team members and stakeholders.

A positive influencer across diverse teams and be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your goals.

Own the scope, road map, implementation and tracking of projects from start to finish.

Set goals, track deliverables, manage expectations, identify risk and drive mitigations across all stages of the project.

Escalate issues and coordinate with additional Contractor management and engineering resources as needed to resolve system issues.

Manage project admin schedules and adjust as needed to support the project.

Ability to prioritize well, be proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment.

Lead end-to-end roll-out of global projects in partnership with various stakeholders and adapt to changing requirements.

Qualifications

Position / Candidate Requirements

High School Diploma with 10+ years of experience with installation, troubleshooting and / or testing of electronic security systems or

Associates with 8+ years of experience or

Bachelor's Degree with 5+ years experience or

Master's Degree with 3+ years experience

System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

Reliable attendance at customer site during work hours required by customer

Ability to work a flexible schedule that includes occasional nights and weekends

Ability to travel CONUS and OCONUS

Excellent communication skills verbally, through email and chat groups

Attention to detail and ability to maintain accurate work logs

Experience in leading and managing a team of technical resources

Experience and skills project management

Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision

Support and author playbooks, white papers for information sharing and collaboration - Strong oral, written and presentation skills.

Demonstrated background working with multidisciplinary teams.

Demonstrated time management and organization skills to meet deadlines and quality objectives.

Excellent communication skills verbally, through email and chat groups

Attention to detail and ability to maintain accurate work logs

Experience in leading and managing a team of technical resources

Experience and skills project management

Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision

Support and author playbooks, white papers for information sharing and collaboration - Strong oral, written and presentation skills.

Demonstrated background working with multidisciplinary teams.

Demonstrated time management and organization skills to meet deadlines and quality objectives.

Desired / Advantageous Qualifications

Vendor certifications for electronic systems

One (1) to three (3) years of RF experience

Working knowledge of RF test equipment such as antennas, signal generators, spectrum analyzers, network

analyzers

Experience with Customer suite platform

Experience with Physical Security Systems such as Access Control (CCURE), Video Management, and Intrusion Detection

Demonstrated time management and organization skills to meet deadlines and quality objectives.

CCure Installer / Maintainer Certification

3+ Years experience managing multiple physical security software / hardware products such as Video Surveillance, Keybox Management, Access Control, etc.

3+ Years experience with interfacing with vendors, clients, and other subject matter experts over matters of system upgrades, bugs, and features

3+ years' experience managing / leading a team of both technical and non-technical personnel

3+ years' experience with organizing and communicating metrics, milestones, and key team information to an executive audience

3+ years' experience with leading projects using industry known project management methodologies such as Agile or Waterfall.

What we offer :

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.

Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including :

A competitive salary

Medical, dental, vision, life, and disability insurance

Paid time off

Tuition reimbursement

401k Retirement Plan

Military Reserve pay offset

Paid maternity leave

Abilities :

Exposure to computer screens for an extended period of time.

Sitting for extended periods of time.

Reach by extending hands or arms in any direction.

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

Listen to and understand information and ideas presented through spoken words and sentences.

Communicate information and ideas in speaking so others will understand.

Read and understand information and ideas presented in writing.

Apply general rules to specific problems to produce answers that make sense.

Identify and understand the speech of another person.

Pay Range

USD $114,480.00 - USD $130,000.00 / Yr.