885547 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40047165 1 1

Employment Security Representative II

This is a professional position within the CareerSource Service system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e., basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act (WIOA) Title III.

Proactively greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking services either through individual assistance or group orientations. Refers and/or administers- assessments to determine customer's job readiness through aptitudes, interests, personal characteristics, education and work history, skill levels, language proficiency and supportive service needs. Provides Labor Exchange services in Resource Room area by assisting customers with job search; to include internet usage, on-line applications and posting of resumes. Assistance is also provided through one-on-one or in a group orientation, consisting of interviewing techniques, effective job searches, resume assistance, employment applications, and other services relating to the elimination of barriers to become self-sufficient and securing gainful employment. Refers customers to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programsi.e., Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), VETERAN PROGRAMS. Provides Individualized career services by engaging with customers to determine that these services are appropriate for an individual to obtain or retain employment. These services include: comprehensive and specialized assessments of skill levels and services needed, in-depth interviewing and evaluation to identify employment barriers and employment goals; development of an individual employment plan; group and/or individual counseling and mentoring; career planning (e.g. case management); short-term and long-term pre-vocational services; and coordination of internships and work experiences that are linked to careers, as well as financial literacy services, and workforce preparation activities that help an individual acquire basic academic, critical thinking, self-management skills as well as other competencies. Monitors job listings by reviewing job requirements, duties and conditions of employment for matching to customers' background and expertise. Proctors formal assessments (i.e., ACT Work Keys, WIN Work Ready Credential, and/or VRI CareerSource) for jobseekers and WIOA scholarship participants as determined necessary by referring Employers or Case Managers, per the First Coast Workforce Development Board's Local Operating Procedures. Records and monitors customer interaction and contact by entering data into appropriate system as required. Those systems include but are not limited to: (Employ Florida, SARA, Cabinet Document Management System etc.). Promotes CareerSource services and programs throughout the community via telephone, email and verbal communication. Proactively greets and scans in customers utilizing customer tracking software. Participates in job fairs and recruitments as required, which may include assistance to businesses such as resume screening, interview and/or assessment scheduling Performs other related duties as required or assigned.

Knowledge of the labor exchange process, strong customer relations skills Computer application skills, working knowledge/experience using Microsoft applications Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing Ability to work effectively as part of a team Ability to utilize problem-solving techniques Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service Skilled in group presentations, workshop instruction and/or facilitation Ability to deal with the public in a tactful, courteous and effective manner Knowledge of the basic principles of counseling and case management Ability to conduct effective interviews Ability to listen effectively Ability to establish and maintain effective working relationships with others Ability to work independently by planning, organizing and coordinating work assignments Ability to understand and apply applicable rules, regulations, policies and procedures Ability to work relatively independently at times and with supervision

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: Must become certified as a Workforce Development Professional (Tier 1) within 60 days of appointment into the position. Required to travel locally and must furnish own transportation. Working hours: Total hours in workweek: 40 Preferred: A bachelor's degree from an accredited college or university and two years of professional employment security, business/management, administrative or communication experience (may substitute experience noted above on a year for year basis for college degree). Professional or nonprofessional experience in areas related to employment security: interviewing, counseling, job placement, aptitude testing, assessment, job development or job analysis may substitute on a year-for-year basis for the required college education. Pay: $36,050.04 Annually