CUSTOMER PROGRAM MANAGER

Customer Program ManagerAlign Production Systems designs and manufacture custom capital equipment and heavy-load material handling systems — AGVs, heavy transporters, turntables, and integrated automation — for Fortune 1000 manufacturers and government programs in aerospace, space, heavy equipment, agriculture, and transportation.The Customer Program Manager owns delivery of every engineer-to-order program from signed purchase order through customer acceptance. This is the single accountable owner the customer sees — leading two engineering teams, protecting margin, and driving on-time delivery on complex, one-of-a-kind machines.What We Are Looking ForRequired10+ years in engineer-to-order, custom machinery, industrial automation, or capital equipment environments5+ years leading customer programs and managing engineers or designers directly, including hiring, coaching, and performance managementProven record of delivering complex custom projects on schedule and at margin with ownership of commercial outcomesExperience managing schedules and capacity across multiple concurrent programs with a disciplined, metrics-based operating rhythmStrong customer-facing presence; comfortable running program reviews with customer engineering and executive leadershipWorking knowledge of ERP and project scheduling tools; sufficient technical fluency in mechanical and controls systems to lead engineers crediblyBachelor's degree required; engineering degree preferredPreferredPMP or equivalent project management credentialExperience leading teams across multiple sites, including offshore or global engineering teamsBackground in material handling, AGVs or mobile automation, heavy-load equipment, or industrial automationExperience with aerospace, defense and space, heavy equipment, agriculture, or transportation manufacturersBackground in a growing, privately held manufacturerWhat You Will OwnEnd-to-end program delivery — kickoff through design, build, test, installation, and customer acceptanceCustomer relationship — single point of contact for Fortune 1000 customers from order handoff through closeoutProgram economics — manage every program against as-sold scope, engineering hours, BOM cost, and marginMission Control — keep the program schedule current, accurate, and trusted as the company's operating backboneEngineering teams — hire, coach, develop, and lead engineers across the organizationLocation & TravelBased in St. Louis, Missouri (Chesterfield headquarters)Occasional time at the Decatur, IL manufacturing plant based on business needsTravel to customer sites for program reviews, installations, and acceptance