Service Processor

Service ProcessorOne Goal, One Passion - Growth is Everything at Window NationRecruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.Consistently operating with a passion for customer satisfaction, our Service Processors report to the Regional Service Lead and review post-installation service requests and warranty claims from customers and branches within their designated regional pod. They proactively communicate with customers, order service parts, and complete services within our established systems. The role performs these activities to ensure service requests are processed efficiently and accurately within the designated departmental goals. Service Processors collaborate with their fellow pod members to provide our customers a superior "singular point of contact" experience.Core Role ResponsibilitiesEngage, listen, and resolve customer issues; ensure a highly personalized customer experienceTriage service-related issues related to installed Window Nation productsSwiftly and thoroughly research customer inquiriesEnsure that scheduling stakeholders can accurately and efficiently schedule service requestsDemonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc.Order service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgencyKeep customers updated; regularly update customer accounts in the CRMMeet individual quantitative performance metricsBasic Qualifications2+ years of Customer Service experience to include call centers, customer care centers.Experience working in a CRM system or other customer tracking software.Preferred QualificationsAbility to handle difficult conversations with a high level of empathyCustomer-centric mindsetAbility to provide thorough notes/updates in a CRMExperience in Dynamics 365Proficiency in Microsoft OfficeExcellent interpersonal and communication skillsExperience working in a high-volume roleDemonstrated ability to prioritize tasks and manage time efficiently$23.50 - $23.50 an hourWindow Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.