Automation Systems Specialist

DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Works with management and users to determine information and data needed for operational activities. The result may require coordination with Information Technology (IT) or headquarters for additional information, technical assistance, work scheduling or timeframes for systemic resolution. Responds to user-reported problems and issues daily. Works with users to identify and troubleshoot the origin of hardware and software problems. Escalates out-of-scope problems to the IT help desk and ensures problems are resolved. Provides technical support for multimedia equipment, laptops, and peripheral devices used in workstations, meeting rooms, training environments, and to accommodate onsite visitors. Performs troubleshooting, deployment, configuration, and replacement of laptop and peripheral equipment. Coordinates with IT to facilitate hardware replacements and configuration of shared laptops when needed to ensure operational readiness. Serves as the Functional Security Coordinator for the area. Ensures permissions and passwords are requested and Reviews and submits requests to IT for security access for functional area users. Identifies error trends and barriers in the various SBSE Compliance computer systems that require training and/or guidance. Identifies and assists with the development of basic and refresher training for the various systems and provides training to the employees. STANDARD POSITION DESCRIPTIONS (SPD): PD21285, PD21286, and PD21287 Visit the IRS SPD Library to access the position descriptions.