Customer Service Manager (Route & Account Management) - Grimes, IA

Customer Service Manager (Route & Account Management)Salary: Salaried, Full-TimeOther Forms of Compensation: Yearly Bonus & Company VehicleGrowth. Opportunity. Excellence.Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.Come grow with us. We are Canteen.Job Summary:The Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations. The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.Key Responsibilities:Responsible for site visits and client retentionAssist branches with grand openingsEnsure we are compliant with local and national account standards; review corporate compliance reportingEnsure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)Coordinate efforts to improve customer retention and client experience at the point of saleBuild retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenueDrive compliance to merchandising standardsAssess performance by location through audit reports (Quarterly District Evaluations)Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.Preferred Qualifications:A bachelor's degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptableProven experience in team building, coaching, and leadership, with a track record of developing talent and leading teams to successful outcomesMinimum of 3+ years' experience in a customer service position, or a minimum of 2 years of related experience3 years driving experience requiredValid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving recordRoute management, retail management, food & beverage management and merchandising experience preferredAbility to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management softwareExcellent communication skills requiredMust be able to travel to client sitesMust be passionate about providing world class service to our clients and customersMust be able to lift 50 lbs. on a consistent basisCanteen is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Applications are accepted on an ongoing basis.Canteen maintains a drug-free workplace.Associates at Canteen are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdfCertain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/Req ID: 1559727