Vice President, Strategic Alliance Management

VP, Strategic Alliance Management - Remote

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As Vice President, Strategic Alliance Management, you will serve as the senior executive sponsor and primary point of contact for strategic customer partnerships. You will be responsible for developing and maintaining executive-level relationships, ensuring operational excellence across the client's portfolio, and driving growth across all ICON service lines. Working in close partnership with cross-functional operational leaders, you will provide strategic oversight of alliance performance, customer satisfaction, governance activities, and long-term business planning. You will represent the voice of the customer within ICON while ensuring successful delivery of services and identifying opportunities to expand and strengthen strategic partnerships.

What You Will Do:

• Serve as the executive sponsor and primary strategic contact for assigned clients, building trusted relationships and representing the customer perspective across ICON.
• Lead and strengthen strategic partnerships by overseeing alliance governance, portfolio performance, and long-term account planning.
• Partner with cross-functional and service line leaders to ensure successful delivery, quality outcomes, and a best-in-class client experience.
• Drive resolution of complex operational, quality, financial, and relationship issues while managing risks and escalations.
• Develop and execute account growth strategies in collaboration with Business Development, identifying opportunities to expand ICON's service offerings.
• Monitor portfolio performance, financial health, and key metrics, providing strategic insights and updates to senior leadership.
• Lead executive governance activities, including Steering Committees and business reviews, to align stakeholders and advance partnership objectives.
  

What You Need:

• Bachelor's degree or equivalent combination of education and experience.
• Significant experience in clinical research, drug development, and/or the CRO, pharmaceutical, or biotechnology industry.
• Proven success leading strategic client partnerships, alliance management activities, or large, complex customer portfolios.
• Strong understanding of clinical development, project delivery, and operational oversight within a global environment.
• Demonstrated ability to influence and collaborate with senior internal and external stakeholders, including executive leadership.
• Excellent relationship management, communication, negotiation, and strategic planning skills.
• Willingness to travel domestically and internationally as business needs require; prior Alliance Management experience is preferred.
• Live in the US; strongly prefer East Coast location. Candidates in UK or Ireland will be considered.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply