Service Advisor

Service AdvisorBob Weaver Auto is looking for a Service Advisor to guide customers through the vehicle service and repair process from start to finish.This is a customer service and sales position. You will build relationships with customers, communicate repair recommendations, help customers make informed decisions about their vehicles, and coordinate with our technicians to keep work moving efficiently.Automotive experience is preferred, but it is not required for the right candidate. Strong customer service, consultative sales, or service-industry experience can translate well into this position.Who Will Succeed in This Role?You may be a great fit if you:Enjoy working directly with customers and building relationshipsAre comfortable recommending services and asking for customer authorizationCan explain pricing and repair recommendations confidently and professionallyStay organized while handling multiple customers and prioritiesCommunicate well by phone, text, email, and in personTake ownership of customer concerns and follow throughEnjoy working in a busy, team-oriented environmentWant a career where your performance can increase your earning potentialWhat You'll DoGreet customers and check vehicles in for serviceListen to customer concerns and accurately document repair needsSchedule and coordinate service appointmentsCommunicate with technicians throughout the repair processKeep customers informed about vehicle status, pricing, and completion timesReview and recommend maintenance and repair servicesPrepare estimates and obtain customer authorizationFinalize repair orders and review completed work with customersFollow up with customers as neededHelp create the level of service that keeps customers coming backWhat We're Looking ForStrong customer service and communication skillsSales experience or the ability to confidently recommend products and servicesDependable, organized, and able to follow throughComfortable working in a fast-paced environmentAble to manage multiple customers and priorities at the same timeComfortable learning and working in multiple computer systemsProfessional appearance and communicationValid PA driver's licenseAutomotive service experience is a plus, but we are willing to train a strong customer-focused candidate with the right sales ability, work ethic, and desire to learn.Why Join Bob Weaver Auto?Established, family-owned dealershipBusy service department with consistent customer trafficTraining and career advancement opportunitiesHealth, Dental & Vision benefits401(k)Employee vehicle purchase discountsPayment plans for personal vehicle repairsModern service facilityFree college tuition opportunities through Strayer University for eligible employees and family membersIf you are looking for more than just another customer service job—and want the opportunity to build a long-term career in the automotive industry—we would like to meet you.Apply today to start a conversation with our team.