Service Coordinator

Service CoordinatorThis position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.Responsibilities include answering incoming service calls and scheduling technicians to perform preventive maintenance and service repairs. Guide and develop service technicians as appropriate, assisting in technical issue resolution. Ensure timely and accurate invoicing. Manage service inventory and rental fleets (repair status, location, etc.) Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process. Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible. File warranty claims and monitor their progress until completion. Provide repair quotes for customers by working with service technicians after each job has been performed by technician. Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.Requirements include a high school diploma or GED (Associate's or Bachelor's degree preferred), minimum of 2 years of experience in a related field, exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment. Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review. Operating knowledge of Microsoft office software and working proficiency with hand-held computer (i.e. Smartphone, iPad) is required. Knowledge of mechanical and electrical systems is preferred. Salesforce experience a plus. Forklift certification a plus, but not required (we'll certify you!).