Commonwealth Technology Strategic Partner

Commonwealth Technology Strategic Partner

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as a Commonwealth Technology Strategic Partner with the Customer Experience Division. The ideal candidate is a purpose-driven professional motivated by meaningful organizational impact, someone who excels at relationship building and cross functional influence, and who remains confident and effective when navigating ambiguity. They are fearless in driving change, bring strong strategic thinking with a clear bias toward value creation, and communicate with emotional intelligence, demonstrating exceptional conflict resolution skills that strengthen trust and partnership across the organization.

Strategic Partnership Leadership Partner with internal and external stakeholders to ensure the Commonwealth's strategic initiatives produce meaningful, aligned results. Environmental Sensing Anticipate changes in organizational needs, technology, and the broader landscape to inform strategic direction. Culture Evolution Champion a culture of shared ownership, continuous improvement, and organizational evolution. Business Relationship Management Own the strategic relationship between the BRM function and business partners to stimulate, surface, and shape demand, and converge organization-wide strategic direction. Stakeholder Partnering Develop deep understanding of partner functions to better align strategy and value. Cross Functional Collaboration Build and maintain relationships across the organization as a core strategic capability. Value Framework Drive value and meaningful results through stakeholder partnerships, risk evaluation, and adaptation to evolving needs, enabling organizational awareness, education, and meaningful results. IT Strategic Planning Guide the submission, review, and alignment of IT Strategic Plans (ITSP) to communicate and achieve strategic objectives. Advocacy Serve as an advocate for business partners and their initiatives. Communication and Conflict Resolution Communicate unfavorable decisions with professionalism, clarity, and empathy, and manage challenging interactions while preserving trust and strong working relationships.

Join VITA at The Boulders in Richmond, VA, where innovation meets impact! As the Commonwealth's leading IT agency, we're connecting, protecting, innovating, and powering Virginia's digital future through collaboration, creativity, and purpose. Our team thrives in a vibrant, customer-focused environment that values growth, accountability, and forward thinking all while making technology work for every corner of Virginia.

Minimum Qualifications

Considerable experience in business relationship management, account management, customer success, or a comparable customer-facing role. Experience leading strategic planning activities, including roadmap development and aligning IT investments to business outcomes. Considerable experience within IT governance, cybersecurity, infrastructure, procurement, financial management, or enterprise technology operations. Considerable experience managing or coordinating cross-functional projects, initiatives, or programs involving multiple stakeholders or organizational functions. Experience developing and presenting strategic recommendations, plans, reports, or business cases to leadership or executive stakeholders. Considerable experience analyzing business and technology needs and translating agency/business requirements into technology strategies, priorities, and actionable plans.

Additional Considerations

Experience defining and articulating realized business and financial value to executive leadership. BRMP or CBRM certification from BRM Institute, or equivalent demonstrated mastery of the BRMBoK. Experience in public sector / government IT or a multi-supplier / shared-services environment.