Senior Asset Manager, Commercial Servicing

Job Description:

• Provide proactive monitoring and surveillance of assigned assets securing CRE loans
• Serve as point of contact for borrowers, investors, third parties, and internal business units
• Provide oversight of an assigned portfolio and facilitate borrower requests
• Monitor and enforce loan covenants, letters of credit, escrow and reserve functions, insurance compliance, and financial performance
• Perform quality-control checks of loan boarding against loan documents
• Coach and train Asset Managers on CRE loan documents, complex assets, financial analysis, pro formas, and construction draws
• Interpret rent rolls, financial statements, property inspections, and other documents to identify potential performance issues
• Spread and analyze property-level financial statements
• Create pro formas based on historical property performance
• Resolve delinquent payment issues with borrowers and investors
• Calculate amortization, interest, default interest, prepayment premiums, yield maintenance, and escrow constants
• Create, maintain, and monitor investor-level watchlists
• Lead client calls and meetings regarding loan performance issues
• Review borrower loan draws and administer construction/rehabilitation loan covenants
• Engage borrowers regarding exit strategies and market conditions as projects approach maturity
• Prepare, collaborate on, and review CREF-C reporting packages
• Act as first point of contact for team escalations and escalate items to management
• Read and interpret CRE loan documents to determine borrower request eligibility
• Discuss borrower requests with borrowers and investors and resolve submissions
• Prepare presentation-level write-ups and recommendations for borrower requests
• Review and approve Asset Manager write-ups
• Process assumptions, collateral substitutions, insurance losses, insurance non-compliance, lender-placed insurance, maturity extensions, loan modifications, partial collateral releases, and property management changes
• Generate investor reports and presentations
• Coordinate with internal departments, update policies and procedures, assist with audits, and lead team trainings
• Perform other duties as assigned

Requirements:

• Minimum of 8 years of CRE loan servicing experience required
• Four-year degree from an accredited university preferred or equivalent work experience
• Familiarity with the full CRE loan life cycle from onboarding through Mortgage Satisfaction
• Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
• Ability to perform complex calculations using calculators and systems
• Ability to reason and exercise sound judgment
• Ability to handle sensitive and confidential information appropriately
• Outstanding verbal, written, and listening communication skills
• Strong customer service, professional relationship-building, and conflict-resolution skills
• Ability to handle difficult conversations
• Self-motivated and able to work independently
• High attention to detail
• Must pass the Company's background screening process before beginning employment
• May be required to pass client-specific background checks or applicable federal/state licensing requirements
• 1–2 years in a leadership position preferred
• Bilingual English and Spanish considered a plus
• Previous REALSynergy servicing system experience considered a plus

Benefits:

• Annual performance-based bonus
• Medical, dental, and vision coverage
• Up to 3% match on 401(k) contributions
• Generous paid time off
• Company-paid life, accident, and disability coverage
• Mental, physical, and financial wellness programs
• Equal employment opportunity and accommodation support