Customer Service Representative

Customer Order Manager

This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.

Responsibilities:

• Accurately and timely enter orders into company ERP system.
• Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
• Ensure on-time deliveries through follow-up with scheduling, production and shipping departments.
• Coordinate filing, billing, and purchase orders with other departments.
• Follow up on past due accounts.
• Enter Quality complaints into the system to ensure proper recording.
• Ensure all credits issued are compliant to the quality compliant procedure.
• Produce product masters including very detailed product specifications.
• Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment.
• Respond full circle to requests from customers, sales reps, and service reps.
• Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
• Identify issues in the process that can arise prior to releasing to production.
• Recommend ideas which enhance the overall customer experience.

Requirements:

• 2 years' experience in customer service, preferably manufacturing.
• ERP experience a plus, including order entry and returns.
• Knowledge of MS Word, Outlook and Excel.

Education:

• High School Diploma or GED required.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.