Technical Support Specialist

Job Title: Technical Support Engineer

Location: West Chester, OH

Work Arrangement: On-site

Employment Type: Contract

Duration: 6+ Months

Domain: Technical Support / IT

Pay Rate: $30–$32/hour

Application Deadline: 16th Oct, 2026

SKILLS REQUIRED

• Technical troubleshooting and problem-solving
• Hardware and software support
• IT systems and application support
• Issue diagnosis and resolution
• Strong communication and customer service skills
• Technical documentation and reporting
• Ability to manage and prioritize support requests

POSITION OVERVIEW

We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot system-related issues, and support day-to-day IT operations. The ideal candidate will have strong analytical skills, a customer-focused approach, and the ability to diagnose and resolve technical problems efficiently.

ROLES & RESPONSIBILITIES

• Provide technical support and troubleshoot hardware, software, and system issues.
• Diagnose technical problems and identify root causes.
• Respond to support requests and resolve issues within established timelines.
• Document troubleshooting steps, resolutions, and recurring issues.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Assist with system maintenance and performance monitoring, as required.
• Communicate technical information clearly to users and stakeholders.
• Follow established support procedures and recommend process improvements.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.