Homeowner Services Manager - Year Round

Deer Valley Resort Job OpportunityClassic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).Benefits include:Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company matchPurpose Of Position:Enhance the homeowner experience by serving as the primary point of contact for the 85 owners at the Lodges with steady communication, administrative management and service coordination while supporting the effective operation of the HOA. This is a high touch point position which requires being onsite for 5-days a week.Responsibilities:Promote ongoing communication with owners related to unit statusPerform unit checks, upgrade letters, and provide feedback to owners regarding unitsFacilitate paperwork, transfer ownership, create new owner billing account and establish communication with new owners when a unit is soldManage and coordinate the onboarding of all new owners, ensuring they are up and running within 30-daysContact the title company to get a copy of the warranty deed for new owners when a unit is sold to ensure the date of transfer to the new ownersHandle owner reservationsProvide billing information, create and review monthly owner statements for accuracy and provide backup to be mailed with statementsShare a quarterly newsletter to provide information on property updates, local information, and revenue forecastProvide timely response to owners' questions regarding rentals, unit availability, reservations, and revenue statementsUpdate gross revenue spreadsheet to provide revenue information for owners and realtorsContinually look for ways to improve the owner vacation residence experience and to reduce HOA expendituresEstablish centralized owner information for all departments to viewProvide timely response to realtors' requests for information in support of a saleAssist owners and maintenance/housekeeping departments with maintenance requests and condominium upgrade projectsPrepare notifications and assist in preparation of annual homeowners meetingAttend quarterly HOA meetingsReview monthly financial statements, process invoices, and maintain filesAssist with Deer Valley marketing on property websites to ensure accuracyPrepare end-of-year tax information with breakdowns of expenses and revenueAssist operationally as needed with guest services duties (front desk, warm welcome at check-in), general store and housekeeping.Other duties as assignedQualifications:Must be highly proficient in computer skills and systemsStrong communication skills both written and verbalMust maintain confidentiality at all timesDates Of Employment:Year RoundPay Rate:SalariedDeer Valley Resort is an Equal Opportunity Employer.