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Service Administrator
Service AdministratorCummins • Kansas City, MO, US
Service Administrator

Service Administrator

Cummins • Kansas City, MO, US
30+ days ago
Job type
  • Full-time
Job description

Job Posting

We are looking for a talented Onsite Service Administrator to join our team specializing in service at our branch in Kansas City, Missouri.

In this role, you will make an impact in the following ways:

  • Serve as the first point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
  • Identify customer's needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
  • Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
  • Review work orders to ensure accuracy for invoicing and warranty.
  • Complete required training on a timely basis.
  • Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
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Service Administrator • Kansas City, MO, US

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