SAP TM Lead /Architect- SME

Role: SAP TM Lead /Architect- SME

Location: Fargo, GA (Travel/ Remote)

Experience: 10 15 years

Role Summary

The SAP Transportation Management (TM) Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP TM services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.

Responsibilities

• Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP TM.
• Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
• Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
• Advise customers and delivery teams on SAP TM standardization, optimization, process improvements, and system enhancements.
• Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
• Act as the functional coordination point within the delivery team for SAP TM-related activities.
• Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
• Identify opportunities for process automation, standardization, and operational efficiency improvements.
• Mentor team members, share domain expertise, and promote continuous knowledge development.
• Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.

Key Tasks

• Act as the primary functional contact for SAP TM-related topics within the core delivery team.
• Ensure efficient service delivery and continuous value addition to the customer.
  • Coordinate functional activities across core team members.
  • Conduct internal status meetings in collaboration with the ASM, focusing on SAP TM service performance and critical issues.
• Identify, assess, and mitigate functional risks impacting business operations or service delivery.
• Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
• Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
• Validate functional Change Requests raised by consultants, including:
  • Solution approach review
  • Effort estimation validation
  • Resource requirement assessment
  • Impact and risk analysis
• Support the ASM and delivery team by:
  • Participating in customer meetings and service reviews
  • Presenting SAP TM-specific topics during project kick-offs and governance discussions
  • Supporting functional de-escalation activities
  • Prioritizing incidents, service requests, defects, and enhancement activities
• Provide recommendations for transportation process optimization, logistics improvements, automation initiatives, and continuous improvement opportunities.

Required Skills

• Strong hands-on experience in SAP Transportation Management (TM).
• Expertise in:
  • Transportation Planning and Execution
  • Freight Order Management
  • Freight Unit Management
  • Freight Settlement
  • Carrier Selection and Management
  • Route Planning and Optimization
  • Transportation Charge Management
  • Transportation Cockpit
  • Transportation Requirement Management
  • Shipment Planning and Monitoring
  • Logistics Network Modeling
  • Tendering Processes
  • Freight Cost Calculation and Settlement
  • Event Management and Tracking
  • Transportation Reporting and Analytics
• Strong understanding of integration with:
  • SAP EWM
  • SAP MM
  • SAP SD
  • SAP GTS
  • SAP ERP / S/4HANA
• Experience with incident management, problem management, and change management processes in AMS environments.
• Ability to perform effort estimations, impact assessments, and solution reviews.
• Strong customer-facing, stakeholder management, and communication skills.
• Experience working in global delivery and support environments.