Loaner Coordinator

Job Title: Loaner Coordinator

Department: Service Department

Reports To: Service Manager Position Summary

The Loaner Coordinator is responsible for managing the dealership's loaner vehicle program by scheduling, tracking, inspecting, and maintaining loaner vehicles for customers whose vehicles are being serviced.
This role ensures a positive customer experience by providing efficient transportation solutions while maintaining accurate records and compliance with dealership policies.
Key Responsibilities Coordinate the reservation, assignment, and return of loaner vehicles.
Verify customer eligibility for loaner vehicles according to dealership policies.
Explain loaner vehicle policies, insurance requirements, and customer responsibilities.
Complete all required paperwork, agreements, and vehicle documentation.
Inspect loaner vehicles before and after customer use, documenting any damage or concerns.
Maintain accurate records of vehicle availability, mileage, fuel levels, and maintenance schedules.
Monitor the loaner fleet to ensure vehicles are clean, fueled, and ready for customer use.
Coordinate routine maintenance, repairs, and detailing for loaner vehicles.
Communicate with service advisors regarding customer transportation needs.
Track vehicle inventory and report usage trends, damages, or shortages to management.
Follow safety, insurance, and regulatory requirements related to loaner vehicle operations.
Address customer inquiries and resolve issues related to loaner vehicles in a professional manner.
Assist with customer transportation arrangements such as shuttle services or rental vehicles when loaners are unavailable.

We Offer:

• Competitive pay plan
• Medical, dental & vision benefits
• 401(k) plan
• Paid time off
• A supportive team and premium work environment

Candidates must posses a valid driver's license and pass an MVR screening, background check and drug testing.