System Admin-US

System Admin

Location: Austin, TX (Onsite)

Duration: 6+ Months

Job Description:

• Monitoring (24/7): Monitoring infrastructure servers and network devices uptime and server metrics for all the locations using Logic Monitoring and NAGIOS tools.
• Utilize a suite of tools to monitor and manage all core network and system/platform infrastructure environments.
• Email Processing: Team has to respond for all type of alerts from monitoring tool, back up servers, service desk and ticketing tools.
• Perform initial triage and troubleshooting steps by following SOP (Standard Operating Procedures) to determine root cause of alerts generated.
• Track and document all issues and resolutions in detail within the ticketing system.
• Provide notification to senior management and stakeholders for all impacting or potentially impacting issues.
• Windows / Linux system administration experience is preferred.
• Knowledge on IT infrastructure such network, switch, router, DNS, DHCP and AD.
• Capable of managing complex technical issues and communicating status to clients.
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• Ability to work days, evenings, and weekends as required; 24x7 support.
• Exceptional documentation and communication skills.