CUSTOMER SERVICE & DISPATCH COORDINATOR

Job details We are seeking a dependable, organized, and customer-focused Customer Service & Dispatch Coordinator. Serving as the frontline "face and voice" of the business, you will greet walk-in clients, handle incoming phone inquiries, coordinate field technician schedules, and manage the complete sales-to-installation lifecycle. ... This role is located within an active shop/industrial office environment. The ideal candidate pairs professional phone etiquette and customer rapport with thick skin, organizational stamina, and the adaptability to work effectively with technicians, contractors, and retail customers alike.

Responsibilities:
Customer Care & Front Desk: Serve as the primary point of contact for incoming telephone calls and walk-in showroom visitors; answer product inquiries, gather project details, and provide warm, professional assistance.
Service Scheduling: Route and schedule field service technicians for on-site residential and commercial site measurements and estimates.
Estimating & Quoting: Review raw field measurement sheets submitted by technicians, accurately calculate material/labor pricing, and generate formal customer estimates/proposals.
Order Processing & Billing: Enter detailed customer specifications into the internal database, issue work orders, generate invoices, and collect/process deposits and final payments.
Lifecycle Dispatching: Track project timelines from initial measurement through glass fabrication, delivery, final dispatch, and technician installation.
Cross-Functional Communication: Collaborate daily with field glaziers, shop fabricators, and warehouse personnel to resolve scheduling delays or scope adjustments.
File Maintenance & Administrative Support: Keep job files, signed contracts, and warranty paperwork accurate and organized.

Working hours: 7:00 AM - 5:00 PM

Skills:
Ability to work in an active industrial office setting with occasional exposure to shop noise, dust, and temperature variations when interacting with technicians on the shop floor.
Prolonged periods of sitting at a desk, operating computer equipment, and answering multi-line phones.

Education:
High School

Experience:
1-4 years

Qualifications:
Experience: 1+ years of experience in dispatching, customer service, or administrative coordination, preferably within construction, building materials, glass/glazing, automotive, or industrial trades.
Communication & Etiquette: Excellent verbal and written communication skills with strong telephone demeanor and professional interpersonal presence.
Technical Aptitude: Proficient with computers, MS Office (Word, Excel, Outlook), Gmail, and ERP/dispatching software; quick learner with estimating tools.
Attention to Detail: High accuracy in entering measurements, product dimensions, line-item pricing, and invoicing details.
Workplace Adaptability: Comfortable working inside a fast-paced office situated within an industrial/warehouse setting; able to collaborate with diverse personalities under tight deadlines.
Reliability: Proven record of punctuality and consistent attendance.


Apply today!Show lessShow more We are seeking a dependable, organized, and customer-focused Customer Service & Dispatch Coordinator. Serving as the frontline "face and voice" of the business, you will greet walk-in clients, handle incoming phone inquiries, coordinate field technician schedules, and manage the complete sales-to-installation lifecycle.
This role is located within an active shop/industrial office environment. The ideal candidate pairs professional phone etiquette and customer rapport with thick skin, organizational stamina, and the adaptability to work effectively with technicians, contractors, and retail customers alike.

Responsibilities:
Customer Care & Front Desk: Serve as the primary point of contact for incoming telephone calls and walk-in showroom visitors; answer product inquiries, gather project details, and provide warm, professional assistance.
Service Scheduling: Route and schedule field service technicians for on-site residential and commercial site measurements and estimates.
Estimating & Quoting: Review raw field measurement sheets submitted by technicians, accurately calculate material/labor pricing, and generate formal customer estimates/proposals. ... Order Processing & Billing: Enter detailed customer specifications into the internal database, issue work orders, generate invoices, and collect/process deposits and final payments.
Lifecycle Dispatching: Track project timelines from initial measurement through glass fabrication, delivery, final dispatch, and technician installation.
Cross-Functional Communication: Collaborate daily with field glaziers, shop fabricators, and warehouse personnel to resolve scheduling delays or scope adjustments.
File Maintenance & Administrative Support: Keep job files, signed contracts, and warranty paperwork accurate and organized.

Working hours: 7:00 AM - 5:00 PM

Skills:
Ability to work in an active industrial office setting with occasional exposure to shop noise, dust, and temperature variations when interacting with technicians on the shop floor.
Prolonged periods of sitting at a desk, operating computer equipment, and answering multi-line phones.

Education:
High School

Experience:
1-4 years

Qualifications:
Experience: 1+ years of experience in dispatching, customer service, or administrative coordination, preferably within construction, building materials, glass/glazing, automotive, or industrial trades.
Communication & Etiquette: Excellent verbal and written communication skills with strong telephone demeanor and professional interpersonal presence.
Technical Aptitude: Proficient with computers, MS Office (Word, Excel, Outlook), Gmail, and ERP/dispatching software; quick learner with estimating tools.
Attention to Detail: High accuracy in entering measurements, product dimensions, line-item pricing, and invoicing details.
Workplace Adaptability: Comfortable working inside a fast-paced office situated within an industrial/warehouse setting; able to collaborate with diverse personalities under tight deadlines.
Reliability: Proven record of punctuality and consistent attendance.


Apply today!Show lessShow more

• key responsibilities

  Customer Care & Front Desk: Serve as the primary point of contact for incoming telephone calls and walk-in showroom visitors; answer product inquiries, gather project details, and provide warm, professional assistance.Service Scheduling: Route and schedule field service technicians for on-site residential and commercial site measurements and estimates.Estimating & Quoting: Review raw field measurement sheets submitted by technicians, accurately calculate material/labor pricing, and generate formal customer estimates/proposals.Order Processing & Billing: Enter detailed customer specifications into the internal database, issue work orders, generate invoices, and collect/process deposits and final payments.Lifecycle Dispatching: Track project timelines from initial measurement through glass fabrication, delivery, final dispatch, and technician installation.Cross-Functional Communication: Collaborate daily with field glaziers, shop fabricators, and warehouse personnel to resolve scheduling delays or scope adjustments.File Maintenance & Administrative Support: Keep job files, signed contracts, and warranty paperwork accurate and organized.

• experience

  1-4 years

• skills

  Ability to work in an active industrial office setting with occasional exposure to shop noise, dust, and temperature variations when interacting with technicians on the shop floor.Prolonged periods of sitting at a desk, operating computer equipment, and answering multi-line phones.

• qualifications

  Experience: 1+ years of experience in dispatching, customer service, or administrative coordination, preferably within construction, building materials, glass/glazing, automotive, or industrial trades.Communication & Etiquette: Excellent verbal and written communication skills with strong telephone demeanor and professional interpersonal presence.Technical Aptitude: Proficient with computers, MS Office (Word, Excel, Outlook), Gmail, and ERP/dispatching software; quick learner with estimating tools.Attention to Detail: High accuracy in entering measurements, product dimensions, line-item pricing, and invoicing details.Workplace Adaptability: Comfortable working inside a fast-paced office situated within an industrial/warehouse setting; able to collaborate with diverse personalities under tight deadlines.Reliability: Proven record of punctuality and consistent attendance.

• education

  High School

share this job.