Talent.com
Training Services Coordinator

Training Services Coordinator

AirbusGrand Prairie, TX, US
9 days ago
Job type
  • Permanent
Job description

Training Services Coordinator

Airbus Helicopters is looking for a Training Services Coordinator to join our Customer Training Team in Grand Prairie, TX. In this role, you will serve as the customer focal point to offer customer training services provide support with class scheduling, customer enrollment, training agreement preparation & execution, customer records, classroom assignments, and coordination of instructor schedules.

Other facets of the role include :

  • Complex problem solving and self-initiative required to juggle customer needs / wants with limited training availability and resources, ensuring customer satisfaction is maintained.
  • Provide conflict resolutions relating to unplanned scheduling issues.

Your working environment : A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care For You

  • Financial Rewards : Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
  • Work / Life Balance : Paid time off including personal time, holidays, and a generous paid parental leave program.
  • Health & Welfare : Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP"), and other supplemental benefit coverages.
  • Individual Development : Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path, as well as the opportunity to participate in accelerated development programs and both national and international mobility.

    • Your Challenges :

  • Scheduling / Planning : 40% Schedule customers into classes, advising customers of start and ending dates and ensuring that the customer is enrolled into appropriate classes. Utilizes departmental LMS to schedule / create classes for training. Resolve scheduling conflicts as a result of customer time constraints and internal resource challenges. Maintain contact liaison with appropriate AHI departments and customers to determine necessary changes in class schedules and, as necessary, coordinate special classes requested by the customer or other departments with management and the requester. Assign classes to specific classrooms and in conjunction with applicable supervisors, coordinate instructor schedules to ensure best utilization of instructor personnel. Distribute weekly class schedules to internal stakeholders. Thoroughly monitor course registrations to ensure that the class minimum and maximum requirements are met. Advise management of the need to cancel or reschedule classes as necessary.
  • Customer Interface / Coordination : 25% Answer customer training inquiries / requests in a timely manner. Verify customer compliance with published course prerequisites. Confirm enrollment with customers in writing when booked and re-confirm scheduled training with customers one week prior to training. Provide customer invitation letters on request. Maintain a filing system including customer and trainee files with current information. Proactively reach out to customers when new course dates become available in an effort to promote courses / increase revenue. Liaise with other Airbus Customer Centers to provide training information and offers for international customers. Issue Certificates of Achievement / Attendance to customers who successfully complete training.
  • Quote / Offer Process : 25% Prepare single-event agreements for customers and assist with long-term complex training offers (5, 10, 15 years). Manage the agreement process, coordinating required signatures and ensuring AML / KYC clearance of new and existing customers. Notify customers of expired agreements. Maintain quote and agreement records, ensuring an agreement is held for each customer attending training.
  • Administrative Support : 10% Provide administrative support to the Customer Training team through the preparation, distribution, and maintenance of customer lists, purchase orders, equipment requests, training aids, and other related correspondence. Manage and maintain communications with instructors. Act as internal LMS focal point for instructors and other training staff, providing training and assistance with schedules and course documentation.

    • Your Boarding Pass :

  • Must possess at minimal an Associates degree (A&P also acceptable)
  • Minimum of five (5) years related customer support and / or administrative experience
  • SAP or similar ERP / MRP tools
  • Demonstrated performance in Learning Management Systems
  • Proficiency with MS Word, Excel, PowerPoint
  • Must be able to work in a high stress / fast paced environment
  • Authorized to Work in the US
  • Excellent verbal and written communication skills

    • Preferred Education / Skills :

  • Bachelor's degree
  • Spanish proficiency

    • Travel Required : 0% Domestic and International

    Physical Requirements :

  • Onsite or remote : must be onsite at least 100% of the time to work with training team and customers
  • Vision : able to see and read computer screens and other electronic equipment with screens, able to read documents, reports, and engineering drawings.
  • Hearing : able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
  • Speaking : able to speak in conversations and meetings, deliver information, and participate in communications.
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors) : able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
  • Carrying : able to carry documents, tools, drawings, electronic equipment up to 30lbs / 14kgs. On a daily basis
  • Lifting : able to lift documents, tools, drawings, electronic equipment up to 30lbs / 14kgs. On a daily basis
  • Pushing / Pulling : able to push and pull small office furniture and some equipment and tools. On a daily basis
  • Sitting : able to sit for long periods of time in meetings, working on the computer. On a daily basis.
  • Squatting / Kneeling : able to squat or kneel to retrieve or replace items stored on low shelving. On a daily basis
  • Standing : able to stand for discussions in offices or on the production floor. On a daily basis
  • Travel : able to travel independently and at short notice. Not required
  • Walking (include routine walking such as to a shared printer to retrieve documents) : able to walk through office and production areas including uneven surfaces. On a daily basis
  • Personal Protective Equipment required : Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators / Masks, and / or Protective Gloves as required by site and / or customer site
  • Administrative position only PPE required : Steel-toed shoes are required for all shop floor visits, appropriate hearing / eye protection may also be required when visiting the shop floor.

    • Take your career to a new level and apply now! A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

    This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.

    Company : Airbus Helicopters, Inc.

    Employment Type : US - Direct Hire

    Experience Level : Professional

    Remote Type : On-site

    Job Family : Training Support & Services

    Job Posting End Date : 10.04.2025

    Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. As a matter of policy, Airbus does

    Create a job alert for this search

    Training Coordinator • Grand Prairie, TX, US

    Related jobs
    • Promoted
    Treatment Coordinator

    Treatment Coordinator

    DFW Dental Implants & Oral SurgeryTrophy Club, TX, United States
    Full-time
    This is an in-person, Monday-Friday job at our NEW location : 2800 E State Hwy, STE 360 Trophy Club, TX 76262.We are an elite oral surgery practice that is committed to exceptional care for our pati...Show moreLast updated: 18 days ago
    • Promoted
    • New!
    Career Services Coach

    Career Services Coach

    Ancora EducationArlington, TX, US
    Full-time
    The Career Services Coach is responsible for effectively and strategically providing ongoing career development and employability coaching to active students and alumni through the use of classroom...Show moreLast updated: 21 hours ago
    • Promoted
    Athletic Trainer

    Athletic Trainer

    SporTherapyFort Worth, TX, United States
    Full-time
    Are you an Athletic Trainer (ATC) looking for a work / life balance? Does building relationships while preventing injuries sound like the job for you? Weare on a mission to positively impact as many ...Show moreLast updated: 1 day ago
    • Promoted
    Outreach Coordinator

    Outreach Coordinator

    Life Enhancement ServicesDallas, TX, US
    Full-time
    We're seeking individuals to represent our mental health services company at various events!.As an Outreach Representative, you'll play a crucial role in spreading awareness about our servi...Show moreLast updated: 30+ days ago
    • Promoted
    Service Operations Coordinator

    Service Operations Coordinator

    Burnetts StaffingIrving, TX, US
    Full-time
    Our client in Irving, TX is looking for a sharp and highly organized.Operations Support Coordinator.This is not an entry-level position, it requires strong communication skills, attention to detail...Show moreLast updated: 20 days ago
    • Promoted
    Intake Coordinator

    Intake Coordinator

    BrightSpring Health ServicesIrving, TX, US
    Full-time
    We are looking for an Intake Coordinator to join our Intake team as we grow to be one of the top home infusion providers in the country. The Intake Coordinator will report to the General Manager and...Show moreLast updated: 21 days ago
    Coalition Coordinator

    Coalition Coordinator

    Recovery Resource CouncilDallas, TX, US
    Full-time
    Quick Apply
    Coalition Coordinator Hybrid – Dallas, TX Recovery Resource Council is hiring a Full-Time Coalition Coordinator to lead community-based substance use prevention efforts for their Dallas commu...Show moreLast updated: 30+ days ago
    • Promoted
    Intake Coordinator, Contact Center

    Intake Coordinator, Contact Center

    BayMark Health ServicesLewisville, TX, United States
    Full-time
    Exciting Opportunity to join our growing Team of Intake Coordinator, Contact Center!.We are looking for compassionate and articulate individuals to guide and motivate people to begin their path to ...Show moreLast updated: 1 day ago
    • Promoted
    Spravato / TMS Coordinator

    Spravato / TMS Coordinator

    Vigeo Ketamine and Wellness Center, LLCFort Worth, TX, US
    Full-time
    Vigeo Wellness Spravato / TMS Coordinator Job Posting.The Spravato / TMS Coordinator position at Vigeo Wellness involves coordinating care for patients receiving Spravato or TMS treatment for depressio...Show moreLast updated: 30+ days ago
    Uplift Coordinator

    Uplift Coordinator

    CitySquare AmeriCorpsDeSoto, Texas, United States
    Part-time +1
    Quick Apply
    Foundation Health, Nutrition, and Food Pantry Assistants.I highly recommend serving with CitySquare AmeriCorps.No matter who you are, there is camaraderie and a sense of belonging with the service ...Show moreLast updated: 30+ days ago
    • Promoted
    Treatment Coordinator

    Treatment Coordinator

    DFW Dental Implants and Oral SurgeryTrophy Club, TX, United States
    Full-time
    This is an in-person, Monday-Friday job at our NEW location : 2800 E State Hwy, STE 360 Trophy Club, TX 76262.We are an elite oral surgery practice that is committed to exceptional care for our pati...Show moreLast updated: 30+ days ago
    • Promoted
    MDS Coordinator - PRN

    MDS Coordinator - PRN

    Buckner InternationalDallas, TX, US
    Full-time
    Buckner International Location : .Remote / Hybrid - Travel as needed.Merit Drive, Suite 900, Dallas TX 75251.As a MDS Coordinator, you will play an important role in conducting and coordinating the dev...Show moreLast updated: 3 days ago
    • Promoted
    Training Manager

    Training Manager

    DSI SystemsRichardson, TX, US
    Full-time
    Authorized AT&T Distributor Partner, is seeking a dynamic and motivated Training Manager to join our growing team.This role plays a critical part in driving performance by training call center ...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Program Coordinator

    Program Coordinator

    Girls Inc of Tarrant CountyFort Worth, TX, US
    Full-time
    YouthVantage Alliance, the home of Girls Inc.Tarrant County (dba), is to deliver high-quality, research-informed mentorship programs tailored to the developmental needs of children and teens.This p...Show moreLast updated: 15 hours ago
    • Promoted
    Manager in Training

    Manager in Training

    Crunch Fitness - CR HoldingsFort Worth, TX, US
    Full-time
    Manager In Training for our NEW Saginaw Club.Here We GROW Again! .Be a part of one of the greatest growth stories ever told in the fitness industry. Manager in Training position offers a ...Show moreLast updated: 30+ days ago
    • Promoted
    Fitness and Wellness Coordinator

    Fitness and Wellness Coordinator

    Sagora Senior Living Inc.Fort Worth, TX, US
    Full-time
    The Fitness and Wellness Coordinator is responsible for planning and organizing the fitness program to enhance the physical and emotional well-being of residents. Along with other members of the Lif...Show moreLast updated: 30+ days ago
    • Promoted
    Business Office Services Coordinator

    Business Office Services Coordinator

    BayMark Health ServicesLewisville, TX, United States
    Full-time
    Business Office Services Coordinator.Business Office Services Coordinator.OBOT and Residential Treatment Center entities. They will ensure all internal policies and processes are being followed at t...Show moreLast updated: 1 day ago
    • Promoted
    Applications Training Specialist

    Applications Training Specialist

    Catalyst Health GroupPlano, TX, US
    Full-time
    Application Training Specialist.They serve as a liaison between internal teams and external partners to promote the organizational products, tools, and programs through education initiatives.We are...Show moreLast updated: 30+ days ago
    • Promoted
    Community Outreach Coordinator

    Community Outreach Coordinator

    Rewired ConnectionsIrving, TX, United States
    Full-time
    We are actively hiring a dependable, confident and eager team player that wants to make a difference in the local community. We are experts in crafting community outreach and customer engagement sol...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Wellness Coordinator, Part-Time

    Wellness Coordinator, Part-Time

    The Outlook at WindhavenPlano, TX, US
    Part-time
    Position Description : The Outlook at Windhaven is a Forefront Living CCRC located in Plano, TX.Our mission is to come together and make each moment matter for those we serve.The Outlook at Windhave...Show moreLast updated: 15 hours ago