Service Manager

Service Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Reporting relations include accountability to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce.

Primary duties and responsibilities include maintaining a positive attitude, generating a friendly atmosphere, providing prompt, efficient and friendly customer service, planning and adjusting work schedules, supervising and coordinating activities, learning to formulate pricing philosophies, ensuring proper customer service, evaluating employee performance, training and enforcing safety procedures, compiling and understanding managerial data, ordering merchandise, training workers, ensuring compliance, and determining the location of ad and promotional displays.

Secondary duties and responsibilities include determining the motivational needs of employees, staying current with market trends, providing continuous education for existing store employees, selling merchandise, handling cash registers, recommending cost reduction programs, and assisting in other areas of store as needed.

Knowledge, skills, abilities, and worker characteristics include problem-solving, arithmetic calculations, interviewing, guiding people, following technical manuals, and increased contact with people. Education and experience requirements include high school or equivalent experience and two years or more of similar or related work experience preferred.

Supervisory responsibilities include instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Physical requirements include the ability to perform medium work, visual requirements, and various physical activities. The position is exposed to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Equipment used to perform the job includes pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting / Fishing license computer, and money order machine. Financial responsibility includes purchasing merchandise and supplies and ordering repairs on equipment. Contacts include daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality includes access to pricing, sales reports, profit and loss reports, and wages.