Account Manager 3

Account Manager Level 3

The Account Manager Level 3 (AM3)s primary responsibilities are to meet assigned energy efficiency targets by proactively managing business and municipal customers and building relationships with targeted non-engaged businesses. Develops and executes account plans utilizing a consultative customer engagement methodology that brings value to customers and measurable results to the Efficiency Smart Program (ES). Assists the Director, Account Management with assigned responsibilities such as developing strategies for market segments or helping to develop and implement department policies and procedures.

Responsibilities

Essential Functions :

• Achieve energy savings goals throughout a customer base of core accounts and non-engaged businesses.
• Develop dynamic relationships with municipal government and utility leadership as primary contact for all Efficiency Smart program offerings as well as identify opportunities within municipal facilities and work with Energy Consultants and other Efficiency Smart staff to ensure their timely completion.
• Develop strategic relationships at senior levels within customer base to become a trusted and valued resource.
• Understand all Efficiency Smart offerings and act as the primary point of contact in communicating initiatives and program results to municipal utility clients.
• Document and implement strategic account plans for core customers and collaborate with other Efficiency Smart program staff to execute plans and maximize savings.
• Identify opportunities within customer and prospective customer base and collaborate with Efficiency Smart staff to ensure their timely completion.
• Identify and keep current with industry, business, and market trends to understand their impact on customers' business.
• Participate in ongoing individual and team training and provide peer coaching to other Account Managers, Engineering Consultants, and other VEIC staff to enhance skills.
• Ensure successful and consistent progress toward stated goals and objectives of the Account Management team.
• Participate in Efficiency Smart outreach events as necessary.
• Other duties as assigned.

Qualifications

Knowledge and Experience :

Work Environment and Physical Requirements :

VEIC provides ergonomic assessments and appropriate accommodation to support team members in this collaborative environment, if needed. Our commitment to wellness includes encouraging regular movement breaks and supporting flexible work arrangements that promote sustainable productivity aligned with our core values.

Additional Requirements for Roles Involving Travel and / or Site Visits :

Travel Requirements :

Frequent Travel This position requires frequent travel (approximately 50% or more of work time), including regular site visits, client meetings, and project-related travel across multiple locations. Expect occasional overnight stays and possible weekend travel. A valid drivers license and comfort with independent travel by car or public transportation are essential.

For all travel requirements, VEIC provides appropriate support, reimbursement, and accommodations aligned with our sustainability values and commitment to work-life integration.