Associate Director Customer Experience and Systems Solutions

Associate Director, Customer Experience And Systems

We're here for one reason and one reason only to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We've made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.

Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.

Kite, a Gilead Company, is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies. The company focuses on chimeric antigen receptor and T cell receptor engineered cell therapies.

Everyone at Kite is grounded by one common goal curing cancer. Every day, we aim to establish a direct line between that purpose and our day-to-day work.

The Associate Director, Customer Experience and Systems, will be responsible for supporting the design, readiness, and deployment of enterprise systems (particularly Kite Konnect) in support of launch activities for new markets in the International Region. The individual will partner with global and local cross-functional partners. The role is based on site in Santa Monica - CA and will report to Kite's International General Manager.

Responsibilities will include, but are not limited to, the following :

• Gather market-specific business requirements for key enterprise systems in partner with other Kite / Gilead colleagues
• Partner with Kite cross-functional teams (e.g., marketing, field sales, supply chain, IT, etc.) in strategic development, planning, communications and execution of key projects and programs related to the customer experience and commercial IT systems.
• Facilitate alignment with local affiliate cross-functional teams to maximize global coordination while accommodating local needs
• Support working sessions with key affiliate market stakeholders to gather requirements, particularly regarding customer preferences and norms
• Collaborate with key vendor partners on the iterative design, build, and deployment of enterprise systems to the market affiliates
• Participate in global launch readiness working sessions and align timelines with key stakeholders and interdependencies as needed.

Additional required skills :

Basic Qualifications :

High School Degree and Fourteen Years' Experience OR Associate's degree and Twelve Years Experience OR Bachelor's Degree and Ten Years' Experience OR Masters' Degree and Eight Years' Experience OR PhD and Two Years' Experience

Preferred Qualifications :

People Leader Accountabilities

Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.

Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.