Concierge Intern

Job Description

Job Description

The Concierge Intern is responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Vision Center campus. The Guest Ambassador enhances customer relationships by driving the Service Essentials to create personal experiences and creating a world class environment for all guests. Work location may be at various campus offices.

This internship will be onsite in Knoxville, TN from May 2026 through August 2026.

Schedule : Typically Monday – Friday, 8AM – 5PM, some overtime and occasional weekends if necessary

Job Duties :

• Design and establish a strategic role that enhances the operations, customer experience, and infrastructure of the Vision Center, with a focus on supporting long-term campus growth and development.
• Greet and engage with all guests.
• Anticipate guests' needs and respond promptly.
• Provide support across various Concierge functions, including fuel order placement and processing, visitor badges, meal coordination, courtesy car fleet management, and other tasks that contribute to an exceptional customer experience.
• Work alongside the Delivery Experience team and other involved departments to create a worldclass experience for all guests
• Provide shuttle services and help escort customers to various buildings across campus.
• Data entry work, specifically in regard to SalesForce and weekly reports
• Responsible for the Patriot Act sign-in log for all Cirrus visitors
• Maintain common spaces (organization, stocking, cleaning, and similar tasks)
• Energize the Cirrus Service Essentials
• Strive to improve service performance and practices
• Create and develop a project throughout the summer and prepare a short presentation to give to senior leadership at the end of the internship
• Additional duties as required

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.