Full Time Night Shift Manager

Night Shift Store Manager

Primary responsibility is to take excellent care of our customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, and cooperation with fellow associates. Manage the store during the night-shift, in the absence of Store Manager or Co-Manager. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include training associates; planning, assigning, and directing work; coaching associates as needed, addressing complaints and resolving problems. Perform duties of all store associates as appropriate.

Essential functions and responsibilities include the following :

• Manage the store and all night-shift associates to ensure a proper close.
• Receive trucks and assist in replenishing
• Complete closing duties list
• Coach associates, as needed, and follow up with direct supervisor (Department Manager, Co-Manager or Store Manager) for Progressive Discipline if necessary
• Reflect an appropriate business image to customers and visitors.
• Inspect store frequently to ensure all operating standards are being followed and maintained. Check refrigeration on regular basis. Identify potential problems; plan and implement resolutions.
• Communicate with customers and fellow associates regarding current promotions, marketing campaigns, and essential products. Inform associates of the lack of advertised items and / or samples, incorrect prices, missing signs, departmental changes, and / or other situations as appropriate.
• Keep our shelves properly stocked. Check merchandising displays regularly to ensure the availability of advertised items and / or samples.
• Understand the overall store operation and systems. Contact Systems Support Desk when system issues cannot be corrected at store level.
• Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks.
• Provide assistance to fellow associates to complete daily tasks and other duties as assigned.
• Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire store.
• Keep our stores clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Keep work area clean at all times.
• Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and / or safety hazards. Record accidents and safety hazards in the designated log.
• Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
• Establish a working and shopping environment of trust, respect, and integrity.
• Maintain professional appearance and behavior.
• Take excellent care of your fellow associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.
• Comply with company standards, policies, and procedures.
• Perform essential job functions throughout scheduled hours.

Qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory skills. Commitment to unparalleled customer service; excellent communication and interpersonal skills; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with associates and customers.

Education and / or experience. High school diploma plus two years of department manager and / or store management experience.

Personal skills. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

Language skills. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.

Mathematical skills. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning ability. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical demands. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and / or move up to 35 pounds, intermittently lift and / or move up to 45 pounds, occasionally move and / or lift up to 55 pounds, and reach from 6-72 inches. Specific vision abilities required by this job include close vision, color, and depth perception.

Certificates, licenses, training. Complete Companys training including but not limited to : new hire orientation, customer service network, safety, and DLT or MDP training and all MOD modules.

Work environment. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently exposed to wet and / or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

Competencies. To perform the job successfully, an individual is required to demonstrate the following competencies :