Float House Manager

Float House Manager

Position Title : Float House Manager

Reports To : Regional Director

Classification : Exempt

Revised : November 2025

Purpose : To serve people and serve them better than anywhere else. The Float House Manager ensures continuity of leadership and operational excellence across all Comforts of Home communities. This position performs all House Manager responsibilities while also traveling to communities as needed to provide interim management during pregnancy leaves, post-separation vacancies, or other leadership transitions. The Float House Manager also supports training, community outreach, marketing, compliance, and culture initiatives across the organization.

Leadership

Communicate, model, and carry out the organization's vision statement.

Ensure an inviting atmosphere and excellent experience for residents, employees, families, and guests.

Regularly meet with staff (1 : 1s, daily stand-ups, team meetings) to build engagement and accountability.

Observe and evaluate staff, providing feedback with care and candor.

Identify and develop leaders on each team.

Attend monthly managers' meetings and represent COH at trainings / events.

Mentor and train struggling managers when not serving as interim.

Partner with the Business Development Specialist to support occupancy growth, implement private pay strategies, ensure timely lead follow-up, and maintain consistent marketing messaging across communities.

Resident Management

Conduct tours, admissions, and family conferences.

Maintain resident records and ensure compliance with regulations.

Investigate and report suspected maltreatment.

Ensure social activity programming is adequate and engaging.

Collect rents, fees, and complete occupancy reports.

Build strong family and community relationships.

Execute and support the Private Pay Marketing Strategy, including conducting high-quality tours, demonstrating Comforts of Home value, and ensuring families receive clear communication regarding services, pricing, and expectations.

Collaborate with the Business Development Specialist on lead nurturing, community outreach, referral partner relationships, and increasing private pay conversions.

Staffing Management

Oversee recruitment, retention, supervision, and discipline of employees.

Orient staff to COH's vision, policies, and emergency procedures.

Coordinate required staff education and ongoing training.

Ensure appropriate staffing and scheduling based on census and care needs.

When filling in at a community, you are fully responsible for hiring frontline staff, filling open positions, coordinating candidate interviews, and ensuring all open shifts are covered.

Administration

Oversee maintenance, housekeeping, supply ordering, and safety protocols.

Manage operational performance, staffing patterns, budgets, and compliance.

Conduct emergency preparedness tests and staff training.

Monitor food service quality, nutrition, and menu variety.

Prepare budgets, approve expenditures, and manage fiscal responsibilities.

Submit reports to the corporate office and Regional Director as required.

Support community-level and organization-wide marketing efforts by upholding the private pay strategy, participating in outreach, and ensuring accurate CRM documentation.

Float-Specific Responsibilities

Travel to communities to provide interim manager coverage during pregnancy leaves, separations, or leadership vacancies.

Assume full House Manager responsibilities while on assignment, including frontline hiring, onboarding, and shift coverage management.

Ensure staffing patterns are accurate and appropriate and proactively fill open positions to stabilize the workforce during the interim period.

Partner closely with the Business Development Specialist to execute marketing tasks, support private pay strategy, and maintain strong communication with potential and current families.

Collaborate with the Regional Director and QA RN to maintain compliance and survey readiness.

Support rollout of statewide initiatives and culture programs across communities.

Assist with incident investigations, mock surveys, and corrective action plans.

Stabilize teams, support morale, and maintain family communication during leadership transitions.

Best Practices

Complete daily walkthroughs and greet staff and residents.

Be visible and approachable at mealtimes and throughout the day.

Reinforce culture ("We Row Better Together") across all assignments.

Pursue ongoing professional growth and leadership development.

Qualifications

High School Diploma or equivalent (Bachelor's preferred).

23 years' management experience in senior living / healthcare.

Experience with dementia care, compliance, and staff leadership.

Strong organizational, communication, and interpersonal skills.

Ability to travel frequently and adapt quickly to new environments.

Proficiency in Microsoft Office, PCC, and CRM systems.

Must pass DHS background check and TB screening.