Operations Manager

Invisible Fence Brand

At Invisible Fence Brand we are passionate about the well-being of pets today as we were when our founder created the world's first dog fence. It's that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence Brand dealer. Most of all, it is our commitment to the worry-free way you enjoy your pet's companionship. The way we look at it, nothing could be more revolutionaryor more wag-worthythan that!

When it comes to improving the lives of pets and their people, it's never a job. It's a labor of love.

Responsibilities

Create and lead a team to :

• Develop and execute strategic plans.
• Increase top line revenue and margin contribution.
• Build Invisible Fence Brand value in the market.
• Work effectively with department team members.
• Deploy a strong sense of continuous improvement for our processes.
• Recruit and develop a team to accomplish all objectives and goals. Typically leads 7-20 direct reports.
• Facilitate annual and mid-year performance reviews to develop and coach staff.
• With Assistant OM and other Leads, plan a ride along for each teammate quarterly to review performance.
• Hold teammates accountable for performance and metrics.
• Facilitate recurring training for teammates.
• Lead team meetings each week.
• Full P&L responsibility including meeting contribution, margin, and revenue goals for the company owned dealerships.
• Monitor inventory and quarterly scans with Assistant OM.
• Lead dedicated technicians and trainers to grow the market while maintaining high levels of profitability.
• Collaborate with the leadership team to formalize national training materials for each employee function and facilitate training programs in your markets.
• Collaborate with the Area Manager and Regional Director to identify and execute projects and programs that ensure long-term mutual growth and benefit.
• Collaborate with the Manager of Local Outreach & Market Engagement with local marketing events.
• Understand customer base, competition, and market dynamics.
• Exceed standard customer satisfaction levels.
• Be an Ambassador of Invisible Fence Brand.
• Manage the vehicle fleet and field equipment to maintain maintenance schedules and equipment.
• Extensive knowledge in all four disciplines; installation / service, training, marketing, and sales.
• Support and impact the schedule as needed; installation / service, training, or sales; work with Field Service team.
• Other duties as assigned.

Qualifications

Bachelor's degree is preferred. 5-8 years of experience in leading teams. Strong leadership and financial planning skills. Solid strategic thinker who can motivate a team to execute a plan. Results oriented with a strong sense of ownership.

Accountabilities

Spending authority as per approved in annual budget, reviewed quarterly. Meet the budget and plan as submitted to the VP of Sales and Operations Invisible Fence Brand. Must comply with RSC procedures, rules, and corporate policies. Comply with national pricing and discounts set by leadership team.

Relationships

Consistently sets high standards upon his / her team to develop and enhance key performance. Personally responsible for customer engagement and NPS scores. Reports directly to Area Manager, Invisible Fence Brand. Holds strong relationships with IT, customer call center, pet consultants, field services, and operations within PSB.