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Remote Operations Manager - #34668

Remote Operations Manager - #34668

Manila RecruitmentAlbuquerque, NM, US
1 day ago
Job type
  • Full-time
  • Remote
Job description

Offshore Team Management

Our client is a trusted financial services provider offering tailored solutions in mortgage, wealth management, and custom loan services designed to help individuals and businesses achieve financial freedom. With 36 full-time brokers supported by a 20-member offshore operations team, the company delivers both scalability and exceptional service quality. In 2025, it was recognized by Mortgage Professional Australia as the No. 6 Top Brokerage, underscoring its strong performance, deep industry expertise, and unwavering commitment to client success.

Key Responsibilities

Offshore Team Management & Performance :

  • Lead, manage, and support all offshore teams across functional areas, including loan support, client services, settlements, paraplanning, marketing, and administrative support
  • Implement robust performance management systems, including regular reviews, feedback mechanisms, and corrective action plans.
  • Foster a positive, productive, and collaborative work environment that aligns with company culture and values, transcending geographical boundaries.
  • Act as the primary liaison between headquarters and offshore teams, ensuring clear communication, alignment, and issue resolution.

Payroll & Financial Management :

  • Oversee and ensure the accurate, timely, and compliant processing of offshore payroll.
  • Manage offshore financial operations, including budgeting, expense tracking, and ensuring sufficient funds for operational continuity (e.g., payroll, vendor payments, local overheads).
  • Liaise with local accounting / finance teams and vendors to ensure adherence to local financial regulations and tax laws.
  • Monitor offshore income streams and proactively address any shortfalls, working closely with senior leadership to secure necessary operational funding.
  • Prepare and present financial reports specific to offshore operations.

    • Operational Excellence & Process Improvement :

  • Continuously analyze and optimize offshore operational workflows and processes to enhance efficiency, quality, and cost effectiveness.
  • Identify and implement best practices in offshore management, leveraging technology and automation where appropriate.
  • Develop and maintain operational policies, procedures, and documentation for offshore activities.
  • Ensure compliance with relevant local and international labor laws, regulations, and industry standards.
  • Manage vendor relationships critical to offshore operations (e.g., HRIS, payroll providers, local legal counsel).

    • Strategic Planning & Growth :

  • Contributes to the strategic planning for offshore expansion and operational scaling.
  • Identify opportunities for process automation, technology adoption, and resource optimization within offshore operations.
  • Provide insights and recommendations to senior leadership on offshore market trends, risks, and opportunities.
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    Operation Manager • Albuquerque, NM, US

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