Learning Operations Manager (Remote)

Learning Operations Manager

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

The Learning Operations Manager is responsible for ensuring the smooth and efficient design and delivery of impactful and competitive digital learning experiences in the higher education market. As the successful candidate, you will lead a team of seven experienced Learning Designers across the Focus disciplines of Mathematics, Statistics and Computing, partnering closely with Portfolio Management to shape strategy and achieve growth through the launch of commercially successful products.

In this role, you will establish and optimize processes, tools, documentation, and training related to content design, creation, development, and delivery. You will measure portfolio content authoring and production health and collaborate cross-functionally to improve it. You will analyze course usage data and learner (and instructor) satisfaction measures to inform portfolio-level content, design plans, and priorities.

What You'll Do Here :

Understands similarities and differences among key learning, teaching needs, and solutions across team's Disciplines and Courses, and can effectively explain or evangelize them to leadership and collaborators

Empowers Learning Designers to compose pedagogically effective and competitively outstanding content that is in line with portfolio's strategic intent

Informs data collection needs and uses data to report on the efficacy of the content strategy. Guides your team of Learning Designers to continuously enhance the quality of the content and digital learning experiences

Collaborates with technology team to define and deliver content authoring tools and platform capabilities in support of shared needs

Ensures product achievements are met by managing Learning Designer workload; flags resourcing challenges for Portfolio Director / Managers and proposes alternative solutions

Identifies problems related to content production and / or operating model and suggests improvements in processes, documentation, and training in collaboration with leaders in content production

Stays current with EdTech trends and learning science research

Recognizes, hires, onboards, and develops talent, advocating for and preparing them for future growth and career opportunities

Skills you will need here :

BA or BS degree in a related field

Minimum 3-5 years experience in publishing or education technology, within product or portfolio management, product development, marketing, sales or other relevant business roles

Passion for improving education and delivering high-quality learning experiences

Strong communication skills with proven ability to lead and develop a flexible and agile team in a complex and changing environment

Understands how customer needs and challenges translate into opportunities

Creative and curious problem-solver and collaborator

Experience using standard research methods and user testing models

Ability to self-manage personal progress against achievements and results with a high degree of accountability

Proficiency with Microsoft Word, Excel, PowerPoint, PowerBI, SharePoint, MS Teams

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.